Jack Lynch
the photo backup feature is severely lacking. It says it completes successfully but if you check, there's often missing files that didn't make it and no errors to retry the failed ones so you have to look through the entire folder and find the missing ones. The bigger issues is it doesn't maintain all the directory structures. It does for some, but not all which makes even less sense. Makes it very hard to sort through and ensure all my images were backed up to my synology.
23 people found this review helpful
Synology Inc.
August 7, 2023
Dear user, I am sorry for the issue occurred, and we will fix it soon. Currently the workaround is:
Step 1. Please go to tab "Offline Files" and check if any pop-up windows related to permission.
Step 2. If yes, please grant the permission first, then check if photo backup still face any issues.
A Google user
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I'd like this app a lot more if it didn't have these ridiculous, frustrating failures of logging in. Even worse, is the part where the automatic photo backup rarely works, at all, and even when it sort of works, it's *never* automatic (have to open app & log in). Also, the backup function inexplicably requires you to log in, even though you're already logged in, but mostly it just returns an Error/Connection Failed status on the backup, and no amount of resetting or restarting makes a difference.
14 people found this review helpful
A Google user
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Doesn't work. Doesn't connect. I tried to contact customer support, but they take days to rrspond (email only). When they did finally respond, their instructions didn't match options for settings on my DS1. I submitted request for clarification and am still waiting for a response. Being able to access my files is the main reason I bought this rather expensive system. The app is useless.
11 people found this review helpful