Nicolette Cassano
The app keeps telling me my cards are invalid. I've tried 3 different cards, all of which I KNOW have plenty of funds on them. I updated the app thinking that was the problem, but no change. It shows me the same error message. I was unable to get my crown perks for my purchase, I couldn't get the online deal I was trying to redeem by using the app, and I had to go in the store to order which was PACKED, to make it worse, my food was wrong. I ABSOLUTELY DID NOT HAVE IT MY WAY!👎
49 people found this review helpful
Burger King, Inc.
April 14, 2024
Thank you for the time you took to provide us with valuable insights. We’ve made a note of your feedback and passed it along to the appropriate teams.
Brady H (Vadersdad)
I accepted an offer for "Whopper or impossible whopper". I was never allowed to choose between the two. I tried the built in help, but the app created overlapping pop ups, so I could not read all the instructions. I called the phone number to talk directly, but both numbers privided are no longer in service. That was a nightmare experience, and now I must cross my fingers and hope I get something I can eat.
242 people found this review helpful
John McDevitt
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The app is all over the place and disorienting to use. There are redundant deals and many have just become $20+ family deals. I do appreciate being able to give a code instead of holding my phone out of a car window. My biggest issue with Burger King's app is the rewards system. It pays out a hilariously low amount per dollar and they regularly expire. They don't have to. There's no rewards points regulations. They're not going bad. Burger King is removing them. Why bother earning them at all?
38 people found this review helpful
Burger King, Inc.
April 17, 2024
We really appreciate your feedback and are continuously working toward improving our guest experience. We passed it along to the appropriate teams.