Josh Frifeldt
- Flag inappropriate
- Show review history
Only download if you understand they have zero security for protecting you from fraud and canceling orders made in different states. With that being said, I like the app, but they should have the basic minimum online security. Update: Finally got new credit cards and will for now on type all my receipts in manually, but after separate 3 attempts, I keep getting errors. It's sad, but I think I need to try a food place. Prices are getting insane and I might as well spend money on real food.
Jack in the Box Inc.
April 22, 2024
Hi Josh, we are always looking to make improvements. If you'd like to share this additional feedback, please reach out to us at https://www.heyjackbox.com/ so we can discuss this. Thank you.
Kristina Murphy
App was fine for a long time. Now it's a useless piece of junk. Says password is incorrect. Request an email to reset it. Reset is successful. Still says password doesn't work/can't find account. Try to create a new account and it says already exists. Which it does. It just won't let you log onto your account. 100% certain that the email and password is correct. Junk.
50 people found this review helpful
Jack in the Box Inc.
March 28, 2024
Hello Kristina, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.heyjackbox.com/. Thank you.
W G
- Flag inappropriate
- Show review history
Menu missing. I thought maybe starting an order would provide a menu, but no. It asks for my location. I don't trust you to keep my information private, so I give a zip code that is near mine, but doesn't list any locations and won't proceed to the menu. Website has the same problem. You're a restaurant. Providing a menu isn't difficult. Get your act together. I'm not tapping that link. It's your website. Fix it.
9 people found this review helpful
Jack in the Box Inc.
April 11, 2024
Hi there, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.heyjackbox.com/. Thank you.