MetLife Pet

MetLife Inc

About this app

At MetLife, we know you expected a lot of things when you became a pet parent. But, there’s some things you likely just didn’t expect. Like everything you need to keep track of when it comes to caring for your pet’s health and wellness. This is why we created a new version of our MetLife Pet app for our policyholders. It’s now easier and more convenient than ever to care for your pets’ health and wellness with confidence – all in one place!

Download the app to read informative articles about Pet Insurance, locate a Pet Service Finder, get a quote, and have a customer service chat (10 AM to 6 PM EST).

When it’s time to submit a claim, simply take a picture of the invoice and notes and submit your claim - all from your mobile device! 80% of claims are processed in 10 days or less and you can follow your claim’s progress right from the app.


Pet Parents can the MetLife pet app to:
-File a claim
-Submit claim documents
-Check claim status
-View coverage & remaining plan limits
-View messages and receive alerts on the status of your claims
-Manage pet insurance and your pet’s health records
-Access live 24/7 Telehealth Concierge chat*
-Read personalized pet articles
-Find nearby pet services


The MetLife Pet app also gives you access to chat with a helpful team member should you have any questions about your claim along the way. Of course, you can still always reach a team member via phone or email as well.


Not a policyholder? Get a free quote at metlifepetinsurance.com in minutes.

Ratings and reviews

Unable to use the app. The app won't even launch from Samsung Dex, just immediately crashes. From the phone directly it launches but immediately pops up a message saying "something went wrong". can't do anything else. The website is also returning a "server error" at the moment as well, although I have been able to use it in the past. Not a good look MetLife

Really bad app experience. Live chat doesn't work. Not only the service is down, but when it does decide to work, the entire app crashes. Hard to get back to the old session. The chat connection kept on dropping. Useless app if someone is trying to get help for their pet right away.

I like the app, but it could be much better. It would be nice if we could see the documents already submitted for each claim. It would also be nice if we could upload the documents from existing files rather than using the app's camera to take a photo. The photo quality is quite poor, often requiring multiple takes for bare minimum legibility. This results in inconsistencies with total listed on claim versus what is actually on document.

What's new

Bug fixes