![](https://play-lh.googleusercontent.com/a-/ALV-UjX7WxJNhlaQJlJI3M18mlOQWNcwgiICTK9Jc7rx61KafrVZmMH0=s32)
Michael White
Fine as long as you NEVER need to change devices. Which is obviously unrealistic. Easily the biggest flaw with this app is that they make it very difficult for you to use your account on a new device, the process is unnecessarily complicated. And if you're trying to switch from an iPhone to Android or vice versa - forget it! Per their own Support/Help section, it is currently impossible to transfer your DuoMobile account cross-platform, all u can do is delete your old account and start all over.
20 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXX54sHLAIlb7T-SdsXL0D4Bxp8nTCpVUbdAvWHzOaImDnd9Qk=s32)
Rin Kaneko (HVT)
So, the connect to a new phone doesn't appear in the settings for me which is a huge pain to figure out how to get my phone set up for it again. It has the accounts moved over, but all access is denied unless the old phone shows the feature. Both say version 4.67. Is it only supposed to appear when you prompt it on a new device or is something wrong with the app? It only has restore and notifications in settings.
10 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUezxkOShObtCGugb_tB8EN386TNAOAnXgtZht8uggRU9Jx1Vw=s32)
Emily Sanders
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Useless when reinstalling. I had to remove and reinstall it on my cell phone, but though it found my backup file it insists I'm using a new phone and requires me to "scan a QR code" from my "old phone" to receive access. It's the same phone, there is nothing to scan! It doesn't provide the option for the same phone! Nor can I access my workplace's IT support as Duo disabled that option! I'm unable to get into my work email to access time-sensitive material nor contact IT!
93 people found this review helpful