WhatsApp Business

WhatsApp LLC

About this app

Everything you love about WhatsApp plus built-in tools for business

WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business.

You get free calls* and free international messaging* plus business features to help you do more with conversations.

Download the app to get business benefits like these:

• Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience.

• Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity.

• Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.**

FAQs

Are all features free?
The app is free to download and use, with a mix of free and paid features.

Can I still use my personal WhatsApp?
Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device.

Can I transfer over my chat history?
Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account.

How many devices can I connect?
You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***).

*Data charges may apply. Contact your provider for details.
**Not available in all markets
***Available soon globally

Ratings and reviews

WhatsApp is a reliable messaging app with a user-friendly interface and great features like texting and voice messaging. I appreciate the end-to-end encryption, ensuring my conversations are private. However, I would like to see improvements in storage management, as it can get cluttered quickly. Overall, it’s a solid choice for staying connected.

WhatsApp Business has been a great tool for managing my business communications. It's so easy to use, and it helps me stay connected with my customers all the time. I love how I can organize my chats with labels and send automatic replies when I’m busy. The quick reply feature saves me a lot of time when answering common questions. The catalog option is amazing because I can showcase my products directly on the app without needing a separate website. It makes customer interactions more precise!!

The app is horrid mess. Dear meta,your App is great for Business,especially the catalong feature. WhatsApp has been my go-to messaging appfor years,it simplicity speed and reliability make it unbeatable. The constant updates with new features keep it fresh and exciting. Further more,messed in coming and outgoing call, alerts appear in the chat, raising concerns about the necessity and functionality of feature. Quick, timely , functional and consisistent communication between any two individ....

What's new

• You can now reply and react directly from the media viewer.
• Improvements to stickers including search results from GIPHY and the ability to move items in the sticker tray.


These features will roll out over the coming weeks. Thanks for using WhatsApp!