CareAware Connect Messenger

Cerner Corporation

About this app

CareAware Connect Messenger for Android supports clinical mobility by providing secure communication, simplifying care-team collaboration, and supporting effective alert management. With a focus on workflow that supports voice communication, text messaging and alerting on a single device, CareAware Connect Messenger unifies clinical communications across roles and venues.

• CareAware Connect Messenger facilitates care team communication and collaboration:
• Quickly text message colleagues within your team, or across your organization
• Engage care team members via a robust unit and service-based directory
• Search the enterprise directory to determine caregiver availability and identify favorites
• Receive alerts and notifications from medical devices, nurse call systems, and Electronic Health Record (EHR)

CareAware Connect Messenger enables secure, clinical communication within a single platform.

IMPORTANT: CareAware Connect Messenger requires your organization to have a valid license and be on release 2012.01 or higher. If you are unsure about the availability of CareAware Connect Messenger at your organization, please contact your IT department or your Cerner representative. For more information, please contact 1-800-927-1024.

Ratings and reviews

Might be useful if it actually worked, but I can't even get the app to start must of the time. Instead, it redirects to my web browser for some bizarre reason, which never loads anything. On the off chance the app actually does open correctly, the functionality is basically non-existent. Par for the course for Cerner.

Edit: App has been updated and now has a different aesthetic. None of the underlying problems were fixed. Error 25 can be fixed by clearing your default browser's history. On Samsung phones, the Samsung "Internet Browser" doesn't seem to work, so I have had to switch people to Google Chrome. After app update, the back button still doesn't work appropriately and no new usability settings are available. Still no biometrics options for Android devices. Messaging service is fast. Sometimes when opening the app it takes a while to connect and I have to manually close the app and reopen to fix it. Normal Android function of using the back button to navigate backward a screen does not work anywhere in the app. There are no options for ringtone sounds. There are no options for how frequently to repeat alert for unread messages. You cannot copy and paste a message and you cannot forward a message. There is no way to change the urgency.

I have experienced multiple issues with this app. I have had to bypass it by downloading a new default browser in Opera as it will not open in Chrome, Firefox, or Brave. It continues to be slow, have connectivity problems, and is not in any way customizable. Any notification will have all providers in a room check their phones. Terrible.

What's new

• When Connect Voice is installed on the device, a Connect Voice session is now created as expected when logging in from any Oracle Health SSO supported app on the device.