MyFrontier

Frontier Communications

About this app

Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips.

The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features.

Services:
- Get personalized rewards, discounts and offers - Manage your Frontier services
- Upgrade your plan with add-ons and higher speeds

Billing and Payments:
- Make a one-time payment
- Set up Auto Pay
- Sign up for Paperless Billing
- View billing and payment history
- Compare current and past statements

Troubleshooting:
- Check for outages
- Track your orders and trouble tickets
- Reboot your gateway or TV Set-top box
- Get 24/7 help with our virtual assistant

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.

Ratings and reviews

Can not for the life of me get back into my account even through the app. I spent hours, after waiting for an activation pin via postal mail to reset my email and phone number. I don't know what the issue is but after hours, a phone call, numerous phone call attempts, and 4 chat sessions, it finally seemed resolved. I attempted via web and this app to do the reset but my email isn't recognized. However if I try to make an account it says the email already exists. What??? I need into my account

App on cells is terrible. It shows my A52 is offline when it's on, it NEVER allows me to get ANY wifi information or wifi channel check, it gives some lame excuse. Cant attach Screenshots to show. Coming to Frontier has been 1 issue after another. The app giga chat is so slow. Also, I'm only getting speeds in the low 100's mbps, I have Fiber 2000, it says I have dsl, which isn't fiber. My S21 can handle speeds up to 980mbps, used your speed test, EXTREMELY SLOW, I'm paying for faster speeds

Terrible. Have never had a worse experience with an ISP. App is constantly losing my log in info. Had to change my pw nearly evertime i log in. Was promised 79.99 when i signed on. Soon bumped to 84.99 with no explanation or notice. Now I try to make a payment for last month(?) and it charges me for 2 months. And good luck trying to speak to a person to fix anything. Terrible automated phone systems.

What's new

• Eligible customers can purchase our newest internet backup and Wi-Fi security products in the app!
• We've made in-app purchases available to more customers, including our Small Business customers.
• New discounts and special offers available to eligible customers.
• Performance improvements and bug fixes.