
Hercjm
2018 Ford Explorer The app worked fine up to the point where it says to turn on the hazard lights and press continue. Every time I tried, it would say "communication failed". I couldn't call support because it was a Saturday so I started reading reviews. One mentioned that it only worked with the phone really close to the dongle, so I tried that and everything worked perfectly. I just left my phone on the floor until it finished. I hope this helps anyone having problems getting it to work.
4 people found this review helpful

Shannon O'Flaherty
It got stuck on the final step so I canceled the pairing and tried again. The second time it said it couldn't connect to my car so I was about to give up and call a technician, but the new key fob started working so I guess the app worked?

Joe Waggoner
Just got a new key fob with a PMK device to program my vehicle to accept it. The process was smooth, and now I've got a 2nd registered fob.