My BASE

Telenet Group

About this app

BASE mobile, Internet and TV in your pocket

Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app.

Most loved by our customers

• Check your mobile and internet usage
• Consult and pay your bills
• Select favorite channels for BASE TV
• Set and optimize your limits, usage notifications and options
• Manage multiple BASE accounts simultaneously
• Compare your mobile plan and switch to a plan that suits you better
• Top up your prepaid card or someone else's
• Have full access to our support channels
• Order and activate a new BASE SIM or eSIM, when and wherever you want.

General conditions

The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.

Ratings and reviews

I wanted to change the ownership of a phone number to my name. I filled out the form and submitted it at the provider's store. They accepted it, but later I couldn’t log into the app because they made a typo in my email (typed "a" instead of "o"). The app suggests contacting support if the email is wrong, but the link doesn't work. I found their WhatsApp, explained the issue, they said it was fixed — but nothing changed. After I told them, they just sent me the form again and stopped responding

No possibility to take out an option in the app or via login on computer - that option I could add in a click!!!! At their WhatsApp there is a robot that actually provides no solution at all. It just tells me to go to the shop. Oh really? It was not the case when Base wanted my money but for cancelling it I need to go there! Unacceptable!

there is a "gap". if you want to transfer your esim to another phone you have to answer to an SMS on the initial phone. Think about that the initial phone is broken and you are not in the country. there should be another way to do this. through an email or itsme or whatever you can think out but not telling me that I need to return in the country. maybe I'm working overseas for 6 months or so and the cost of traveling back and forth for this matter is not worth it.

What’s new

At BASE, we are constantly improving the My BASE app. In this version we introduce a new support screen, with a better navigation for our FAQ’s, and also a new chat experience that will be available in the near future. We also improved the user experience and fixed some bugs too.