PSEG

PSEG

About this app

Secure and easy tool to manage your PSE&G My Account on the go - sign in, pay your bill and review your energy use.

Already registered for a PSE&G My Account? You can start using the app right away!

Sign in with your username and password, and if this is your first time using the app, enroll in our secure Multi-Factor Authentication (MFA) to keep your account safe.

Verify your email address, then sign up for SMS and Phone Call authentication to complete set up. Next time you login, you can choose which factor you would like to authenticate with, and will verify with a One-Time Passcode.

Not registered? Easily create your My Account profile right within the app.

Use the app to:
- Make payments
- Compare and manage energy usage
- Report an outage
- Manage payment options
- Contact PSE&G customer service

Powerful features:
- Easy sign on with touch/face ID
- Bill & payment alerts
- Outage status notifications
- Schedule WorryFree Service Appointments
- Check Your WorryFree Coverage Status

Ratings and reviews

At first, the app worked really great. Then, after a few updates it stopped working correctly. Every time I try to log in, it tells me my username and password are wrong (it isn't). When I try to recover/change my password it wants to send me links to my email or phone but it never does. When I do finally managed to change my password, it still says my username or password are incorrect. I've had to pay my bill through their text messaging service as I have been unable to log into the app.

Requiring MFA for an app is pointless when the IMEI and other digital tokens (like biometrics) are used for authentication. What is the point of having the app when it is no longer a shortcut? Additionally, all 3 (e-mail, SMS, and phone call) are required for initial setup. What about people who are hard of hearing? There is no way to bypass the phone call option and no phone call alternative. This is prohibits those with disabilities from using this app.

For years I was hoping you would have an updated app. I love it. It looks very good. Everything is easy to find. Making a payment is quick and easy. The creators made it very user friendly. I use so many apps nowadays and many of them have glitches, lag when you go to different screens or freeze. This app has smooth and quick transition. Most pertinent links are on the homepage. Thank you for taking the time in creating a good, important tool. I wish more apps were as good.

What's new

- Updated Branding
- Ability to view and change Third Party Supplier information
- Ability to perform Self Service Reconnections
- Guided Actions for new mobile app users
- Bug Fixes and Enhancements