Pollo Tropical

Fiesta Restaurant Group, Inc.

About this app

Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase!

Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards.

KEY FEATURES
• Search for locations near you by zip code.
• Browse the menu and discover new items.
• Order as a guest or sign-up to join MyPollo! to earn rewards.
• Place orders for in-store pick-up or delivery.
• Save your favorite orders for quick re-ordering.
• Get notifications from us announcing new menu items, special events, and more!

Ratings and reviews

With the old version, you were able to scan the receipt to get points. Now, they removed that option with the new update. Update 8/25/24 I am just giving 1 star because of your payment system in the app. even though after adding my debit card to the payment system, I was unable to pay. And now I can't even remove or delete the card, which is already in the system, only to update it with another card. this must be fixed.

It was very easy to scan receipts until recently. I cannot find the option to scan my receipts. If you are no longer offering a rewards program, it should be clearly communicated to your customers or put back the option to add receipts. I do not want to go on a treasure hunt to figure out how to add my receipts, so please just put it back the way it was.

It's a pretty good app for quick service. It has a few flaws. Whenever you order from somewhere, it shows where you last ate, instead of the store closest to you like it says it does. This has cost me around $40 because the customer support isn't great. It is great to order a meal ahead of time, but they regularly miss items from the bag making it extremely annoying to have to repeatedly check the bag over and over. The rewards program is nice and so is the overlay. I recommend, but be careful.

What's new

We've added new features we think you'll like including:
- Improved online ordering experience
- Enhanced promo experience
- Easier navigation