Make communication with customers and service providers and service even more efficient and transparent? This is possible with the Allgeier customer portal.
The customer portal opens up new possibilities and degrees of freedom in the processing of concerns and inquiries: The number of emails and calls in administration is structurally reduced, so that those responsible can handle the requirements in a focused and systematic manner. This increases the satisfaction of everyone involved.
It is now natural for all of us to communicate 24/7. The customer portal also has no office hours or weekends: place concerns and damage reports, post and collect documents, update data. And it is not only available around the clock, but also assigns inquiries and documents directly to people and objects. A ticket system ensures complete transparency and the processing status can be viewed at any time.
The provision of information also works in both directions: documents, inquiries and feedback can be made available to the recipients by the administration via the customer portal. This applies to both general announcements and individual or confidential information. This allows you to work in a structured manner and no information is lost.
Since it is used via browser and/or app, it is easy to work decentrally: in the branches, on the go or in the home office - access is guaranteed at any time, regardless of location or device. Assigning rights via a role system also ensures that confidential data is only accessible to those responsible.
A new isolated solution? The opposite is the case. The Allgeier customer portal is not only installed quickly, but is integrated into your system landscape via interfaces. This provides a simple and quick overview of data and documents from very different sources. Processing is carried out by jumping into the original systems. So there remains a central and uniform version of the documents and entries for everyone.
The customer portal leaves nothing to be desired, not just functionally. The surfaces also meet the most modern standards and are fun to use. Intuitive usability ensures a quick start and exciting aha effects. For the benefit of everyone!
— Communicate 24/7 and initiate processes digitally
— Provision of information and documents
— Exchange and update of data and documents
— User-oriented interface and intuitive usability
— Ticket system and status overview
— Easy installation and integration into your system landscape
— Access via browser or app