BOV 3D Secure

Bank of Valletta

About this app

The BOV 3D Secure app is downloadable to smart devices and will enable the user to effect online purchases with a Bank of Valletta debit or credit card.

The app is simple to use:

The first step is to download the BOV 3D Secure app and install it on your smart device
You will then need to enrol the Bank of Valletta debit or credit card that you will use to effect online purchases. This is a one time process since once you enrol one card all your Bank of Valletta cards, that may be used for online purchases will be automatically enrolled to the 3D Secure app.
During the enrolment process you will set an authentication passcode that will be used to authenticate you online purchases via the app - alternatively you can choose to set up biometric authentication by means of fingerprint, if your device supports the feature.

Once the one-time enrolment process is complete, you are set to start shopping online:

When checking out purchases over a certain amount, at certain merchants, the payment screen will ask you to authenticate the purchase;
Simultaneously you will receive a push notification on your smart device which will prompt you to access the BOV 3D Secure app to authenticate the transaction either by passcode (established during enrollment) or biometrically, by means of your fingerprint.
The app will then advise that authentication is successful and you will be able to tap the "proceed" button on the payment screen to complete your purchase.
If you are in an area of no reception, or your device is not connected to an internet/data service, the payment screen will prompt you to scan a QR Code which will automatically launch the BOV 3D Secure app on your phone and following authentication a 6 digit code will be displayed. This code is to be inserted in the designated field on the payment screen. Following that simply tap the "proceed" button on the payment screen to complete your purchase.

Important information
Bank of Valletta will not contact you because you are using the app. So please stay alert to emails, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. Any suspicious communications or transactions should always be reported to Bank of Valletta immediately by calling the number on the reverse of your card, thus enabling immediate remedial action to be taken as necessary.

Ratings and reviews

Stupid. Yet another app, the 3rd from BOV I've had to install, whose functionality should have been included in the main app. Forces you to come up with yet another PIN, this one of 5 digits, so it's an extra thing to remember. If the argument is security, whoever came up with this should know that the info is written on paper somewhere... Also, scanning the QR code is not possible when you have said code available in a browser on the same device. Would give this Zero stars but 1 is the minimum.

Cannot sign up keeps telling communication problem..Had to call BOV customer care to find what's the issue and solve the problem (after waiting on the phone for 19mins they took the call ) yet still they don't know how to fix it. Left with a useless app and cannot make purchase. When you do something do it right or do nothing at all

This app does not work properly with all vendors and is therefore guaranteed to frustrate the poor BOV clients who have no other choice but to use it. Addio "verified by visa" which used to work just fine, only to get this untested novelty app instead. I honestly pity anyone with a propensity for high blood pressure who has to use this app. Updated to add that it is not working again and trying to call the indicated number only results in further frustration as no one picks up. Thank you for nothing BOV.

What's new

Minor Updates.