CX 48 Hrs

Hindustan Petroleum Corporation Limited

About this app

Revolutionize service at Retail forecourt by immersing sales executives in a 48-hour retail experience.
To improve services and business during the campaign, some of the directional activities that officers can perform during the 48 hours’ time in the retail outlet are:
1. Customer Interaction and Experience Enhancement
2. Discussion with Dealer to improve overall business
3. Key areas that should be observed at Retail Outlet
a. Adherence to Safety & Statutory Norms
b. Operations and Documentation
c. Service Standards
d. Fuel, Lube and non-fuel (ARB) activities
e. Visual Merchandising, Housekeeping, Look & Feel evaluation
4. Sales Performance Analysis

What’s new

New features:
1. Submit feedback on completion of 48 Hrs
2. View uploaded photographs
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