IHelpdesk Management System ibalulekile ekuphathweni kwezikhungo ngoba iyasiza ekuhleleni konke ukuhamba komsebenzi kwezakhiwo nempahla enesicelo senkonzo eseqhulwini nsuku zonke. Ngokuphathwa kwedeski losizo, isikhathi esibalulekile singagcinwa njengoba sivumela ezinye izingqinamba ezibucayi ukubhekana nazo ngokuya kuqala. Izicelo zensizakalo nemibuzo, izingcingo ezitholwe yizikhungo zosizo, izexwayiso ze-SMS, nezaziso ze-imeyili konke kungahlanganiswa kube uhlelo olulodwa oluhleliwe. Iphinde yenze imininingwane isebenziseke kalula futhi ihlole kalula ngabasebenzi nge-inthanethi (noma) ngeselula.
Izinzuzo Nezici
• Yonke imicimbi ingabhekwa futhi igcinwe konke kungxenyekazi eyodwa
• Uqala futhi alandele ama-oda omsebenzi
• Phatha futhi urekhode zonke izingcingo nama-imeyili atholiwe
• Ulwazi ngazo zonke izinkinga lungatholakala futhi lubikwe
• Imibiko ingalungiswa kalula futhi ithunyelwe ngezikhathi ezithile ngokuguquguquka kokukhetha imvamisa lapho ithunyelwa khona kanye namandla okuhlela isikhathi sokuthumela.
• Yonke imisebenzi eyenziwe esikhathini esedlule ingabuyiswa ngokunemba noma nini lapho idingeka noma ngabe yenziwe kude kangakanani
Kubuyekezwe ngo-
Jul 29, 2025