Crelan Mobile App

2.4
2.71K reviews
5L+
Downloads
Content rating
Everyone
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About this app

With the Crelan Mobile application you can carry out your banking transactions easily and securely. Anytime and anywhere, at home or elsewhere, even abroad. The app is more user-friendly than ever. And completely free.

Download it and register (you must be a Crelan customer for this). You then log in and sign your transactions securely with the PIN code of your choice, facial recognition or your fingerprint.

The modern look of the application reflects Crelan's new visual identity and offers you a dashboard with all accounts of which you are the owner, co-owner or power of attorney. You can choose your favorite accounts and decide not to display others.

You can navigate between your debit and credit cards. You can open an account from A to Z and submit an application for a new debit card, linked to an account of your choice.

In this version of the app, several new interesting features appear such as zoomit, displaying the statement of expenditure of your credit cards, managing the parameters and limits of your debit card, adding your accounts with another bank, making an appointment with your agent , international transfers and in foreign currencies and finally instant payments.

A floating 'action' button gives you faster access to certain functionalities such as Crelan Sign, making a transfer or Payconiq.
The app also makes it possible
- consult your loans and investments,
- consult and download your documents (such as the tax certificate for your mortgage loan).

Our app is constantly evolving and we are constantly improving it. Don't hesitate to tell us what you think of Crelan Mobile.
Updated on
20 Jun 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App info and performance and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.4
2.55K reviews
Bart Vm
1 July 2025
We've been switched from AXA to Crelan a while ago because of the fusion between the banks. The transfer itself was a total disaster but ok that can happen. However this app is just straight up garbage. While the AXA app lacked a lot features, it was at least stable. The Crelan app is a mess, the interface is too bloated, there's just too much stuff crammed into it. It's also offline for quite a lot of time + regularly seems to have glitches all over the place.
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Crelan nv
3 July 2025
Dear Bart Vm, If you encounter a problem with the Crelan application, you can reach us every working day from 8:30 am to 4:30 pm and on Fridays until 4 pm on 02/5587888. You can also send an e-mail to: mycrelan@crelan.be Don't forget to state your account number and describe the problem. Kind regards ^Lina
none none
6 August 2025
by FAR, really by far, the worst bank (app) ever, EVERYTHING related to it has the same quality (if you can call it that way). it feels like a first year student project (that would fail hes year btw) this is really really reaallly bad -1/10
1 person found this review helpful
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Crelan nv
11 August 2025
Hello , Which features of the app are not accessible? Please let us know via this link: https://www.crelan.be/en/private/article/problems-with-the-mobile-app We will be happy to help you resolve this quickly! Kind regards, ^Lina
Leurquin Régine
13 June 2025
Keeps crashing without any reason with a generic "maintenance" message . When “no internet connection” message is displayed, it"s Impossible to close the application You have to restart the whole phone; very annoying indeed.
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Crelan nv
13 June 2025
Dear Leurquin Régine, we would be happy to resolve this for you. Please let us know where you are stuck (at https://www.crelan.be/nl/particulieren/artikel/problemen-met-de-mobile-app) and we will be happy to help you. Kind regards, ^Lina

What's new

Deze versie van de Crelan Mobile-app biedt u extra flexibiliteit en veiligheid. Zo kunt u nu alle transacties valideren met itsme® en zelf betaallimieten voor uw digitale verrichtingen instellen. Om betalingsfouten en fraude tegen te gaan, is er voor overschrijvingen in euro tussen Belgische rekeningen voortaan ook controle of de naam van de begunstigde wel overeenstemt met het rekeningnummer (IBAN).

App support

About the developer
Crelan
devops.mobile@crelan.be
Boulevard Sylvain Dupuis 251 1070 Bruxelles (Anderlecht ) Belgium
+32 476 01 08 03