iM라이프 모바일고객창구
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Mayelana nalolu hlelo lokusebenza
Thatha ithuba lokusebenziseka okusha okutholakala kwikhawunta yamakhasimende eselula ye-iM Life.
■ Ulwazi mayelana nokuthengiselana kwezezimali
Uma usebenzisa ikhawunta yekhasimende leselula okokuqala ngqa, kufanele uvumelane nemigomo nemibandela yokwenziwa kwezimali okuyisisekelo ngokufakazela ubuqiniso kwesitifiketi somphakathi.
01 Yiya Esikhungweni Sokunikeza Izitifiketi > Imenyu Yokuphathwa Kwesitifiketi Somphakathi
Faka imenyu ethi ‘Isikhungo Sokuqinisekisa > Ukuphathwa Kwesitifiketi Somphakathi’ bese uthinta inkinobho ethi ‘Bhalisa’.
02 Vuma ukusebenzisa nokufaka imininingwane yakho
Ngemva kokugcwalisa imvume yokusebenzisa, faka igama lakho nenombolo yokubhalisa yomhlali bese uthinta inkinobho ‘Yokuqinisekisa Ubuzisi’.
03 Khetha isitifiketi somphakathi bese ufaka igama-mfihlo
Ngemva kokukhetha isitifiketi somphakathi sokubhaliswa, faka iphasiwedi ukuze uqedele ukuqinisekiswa kwesitifiketi somphakathi.
04 Ukubhaliswa kwesitifiketi somphakathi kuqediwe
Uma ukubhaliswa kwesitifiketi somphakathi sekuqediwe, ilungu lebhizinisi lezezimali lingangena lisebenzisa isitifiketi somphakathi.
■ Ulwazi lwesevisi yebhizinisi
[Ukuphathwa Kwenkontileka]
01 Ulwazi lwami oluphelele
Ungahlola imininingwane yokuxhumana yekhasimende, isimo somshwalense, imali yomshwalense engafunwanga, kanye nolwazi lwempahla enomshwalense.
02 Uphenyo lwenkontileka yomshwalense
Ungabuka imininingwane yenkontileka, imininingwane yokubhaliselwe, imininingwane yekhava, imininingwane yokukhokha, nemininingwane yokonga yenkontileka yakho.
03 Ukuphatha ukudlulisa okuzenzakalelayo
Ungafaka isicelo noma ukhansele ukudluliswa okuzenzakalelayo kwamaphrimiyamu omshwalense kanye nothishanhloko wenkontileka yomshuwalense kanye nenzalo.
04 Shintsha ikheli lekhasimende/ulwazi lokuxhumana
Ungabuka futhi ushintshe ikheli lekhasimende/ulwazi lokuxhumana, umamukeli wesaziso, nolwazi mayelana nokuphuma ekutholeni izaziso.
05 Ushintsho lweqoqo lwekheli lomsebenzi wezezimali
Ungafaka isicelo soshintsho olukhulu kwezinye izikhungo zezezimali mayelana nolwazi lwekheli phakathi kwemininingwane yekhasimende ebhaliswe ne-iM Life.
06 Imvume yokuthengisa
Ungacela noma uhoxise imvume yakho mayelana nokuqoqwa/ukusetshenziswa/uphenyo/ukunikezwa kolwazi lomuntu siqu (lwesikweletu) ngezinjongo zebhizinisi.
07 Ukuqapha ukuthengiswa kokuphepha
Siqinisekisa kabusha ngocwaningo ukuthi incazelo yomkhiqizo, ukuqonda imigomo nemibandela, ukwamukela ifomu lesicelo, nesiginesha ebhalwe ngesandla kwagcwaliswa ngendlela efanele yini ngesikhathi sokubhalisela umshwalense.
[Imalimboleko yenkontileka yomshwalense]
01 Isicelo semalimboleko yenkontileka yomshwalense
Ungakwazi ukuboleka imali futhi uthole inkokhelo ngaphakathi kwesikhala sembuyiselo yokukhansela inkontileka yomshwalense (ingasetshenziswa ngobuningi noma ngokwesisekelo secala ngalinye).
02 Ukukhokhwa kukathishanhloko nenzalo
Ungakwazi ukubuyisela imali ebolekiwe kwinkontileka yakho yomshwalense ngokugcwele, ingxenye, noma ngendlela yokukhokha inzalo.
03 Uphenyo lwemininingwane yenkontileka yenkontileka yomshwalense
Ungabuka imininingwane yokucubungula enemininingwane yemali mboleko yenkontileka yomshwalense kanye nezinkokhelo eziyinhloko nenzalo.
[Inkokhelo ye-premium yomshuwalense]
01 Inkokhelo eyisisekelo yomshwalense
Lena iphrimiyamu yomshwalense eyisibopho okufanele ikhokhwe ngesikhathi sokukhokha iphrimiyamu futhi ingase ingasavumelekile uma sekwephuzile ngezinyanga ezimbili.
02 Inkokhelo yamahhala yomshwalense
Endabeni yemikhiqizo yendawo yonke, amaphrimiyamu angakhokhwa mahhala ngemva kwesikhathi sokukhokha esiyisibopho. (10,000 won noma ngaphezulu ~ phakathi kwenani eliyisisekelo lomshwalense weprimiyamu)
03 Inkokhelo eyengeziwe yephrimiyamu yomshwalense
Lena iphrimiyamu eyengeziwe ekhokhwayo ngaphezu kwenkokhelo yomshwalense eyisisekelo noma yamahhala futhi ingakhokhwa ngokukhuphuka okungu-10,000.
[Isevisi yokukhokha]
01 Ukuhoxiswa ngaphambi kwesikhathi
Ngokubuyiselwa kwemali kokukhanselwa kwezinkontileka zomshwalense ozibhalisele, ungathola inkokhelo ngaphambi kwesikhathi phakathi kwebanga elithile.
02 Ukuhoxiswa kwenzuzo yokusinda
Uma umshwalense ephila isikhathi esithile okuvunyelwene ngaso ngesikhathi senkontileka yomshwalense, izinzuzo zingakhokhwa.
03 Ukuhoxiswa kwenzuzo yokukhula
Uma isikhathi sokusebenza siphela, ohlomulayo angathola imbuyiselo uma ecelwa kumnikazi wepholisi kanye nomzuzi.
04 Ukuhoxiswa kwembuyiselo yemali
Lapho ukhansela inkontileka yomshwalense kusenesikhathi, ungathola inkokhelo yenani kukhishwe izindleko zokusebenza kanye nokukhansela okudonswayo emalini eyongiwe.
05 Ukuhoxiswa kwemali yomshwalense elele
Ungathola izinkokhelo ezehlukene zomshwalense namaphepha osekunesikhathi eside zingafunwa yize unegunya lokuzithola.
[Isimangalo somshwalense wengozi]
01 Isicelo somshuwalense wengozi
Kwikhawunta yekhasimende ephathwayo, uma kokubili onomshwalense kanye nomzuzi befana, ungafaka isicelo semali yesimangalo eyisigidi esi-1 esiwinile noma ngaphansi.
02 Isimo sokucubungula inkokhelo yomshwalense wengozi
Ungahlola isimo sesicelo sezicelo zomshwalense wengozi kanye nenqubekelaphambili yezicelo ngemuva kokuthunyelwa.
[Ushintsho lwezimali]
01 Ushintsho lwesilinganiso sokufakwa kwesikhwama/sokunqwabelana
Ungashintsha isilinganiso samaphrimiyamu omshwalense wesikhathi esizayo (iprimiyamu yomshwalense eyisisekelo, iprimiyamu yomshuwalense eyengeziwe ekhokhiwe) adluliselwa futhi aqoqwe esikhwameni.
02 Isicelo sokwabiwa kabusha kwesikhwama okuzenzakalelayo
Ungahlola umlando wesicelo sokwabiwa kabusha okuzenzakalelayo ukuze uthole amaphrimiyamu omshwalense (iprimiyamu yomshwalense eyisisekelo, i-premium eyengeziwe ekhokhiwe) yesikhwama onaso njengamanje.
[isikhungo sesevisi yamakhasimende]
01 Ukukhishwa kwemibhalo (isitifiketi)
Ungathola imibhalo (izitifiketi) nge-imeyili noma ngefeksi.
02 Ukukhishwa kabusha kwezibambiso
Ungathola isitifiketi senkontileka yakho yamanje nge-imeyili noma ngefeksi.
03 Isimo sokukhishwa kwesitifiketi
Ungahlola isimo sokukhishwa kwemibhalo (izitifiketi).
04 Ukukhanselwa kokubhalisa
Ungakwazi ukuhoxisa ukubhalisa kwakho zingakapheli izinsuku eziyi-15 kusukela ngedethi owathola ngayo umshwalense.
■ Ulwazi lwemvume yokufinyelela kuhlelo lokusebenza
Ngokuvumelana [noMthetho Wokuphromotha Ukusetshenziswa Kwenethiwekhi Yolwazi Nezokuxhumana kanye Nokuvikelwa Kolwazi, njll.] kanye nokubuyekezwa Kwesinqumo Sokuphoqelela Umthetho ofanayo, sizokwazisa ngamalungelo okufinyelela asetshenziswa kuwindi leselula le-iM Life ngendlela elandelayo. .
[Amalungelo okufinyelela adingekayo]
01 umbhalo we-SMS
Isetshenziselwa ukuqinisekisa ubuwena lapho wenza imali mboleko yenkontileka yomshwalense, isevisi yokukhokha, noma ushintsha imininingwane yeselula.
02 ifoni
Isetshenziselwa ukushaya izingcingo ku-iM Life Call Center kanye ne-iM Life FC.
03 ikhamera
I-KYC isetshenziselwa ukuthwebula amafayela anamathiselwe lapho ucela umshwalense wengozi.
04 Izithombe, imidiya, amafayela
I-KYC, esetshenziselwa ukubuyisa amafayela anamathiselwe kugalari lapho ucela umshwalense wengozi.
Amalungelo okufinyelela kudiski asetshenziselwa ukungena ngezitifiketi zomphakathi futhi adlulisele (funda, kopisha) izitifiketi zomphakathi.
05 Izinhlelo zokusebenza ezivezwe ngaphezu kwezinye izinhlelo zokusebenza
Isetshenziselwa ukubonisa ulwazi phezu kwezinye izinhlelo zokusebenza.
[Amalungelo okufinyelela ngokuzithandela]
akekho
[Imvume kanye nokuhoxiswa kwamalungelo okufinyelela]
Ungayicubungula kokuthi ‘Izilungiselelo > Izinhlelo zokusebenza > i-iM Life > Izimvume’ (Android 6.0 noma ngaphezulu)
■ Ulwazi mayelana nokuthengiselana kwezezimali
Uma usebenzisa ikhawunta yekhasimende leselula okokuqala ngqa, kufanele uvumelane nemigomo nemibandela yokwenziwa kwezimali okuyisisekelo ngokufakazela ubuqiniso kwesitifiketi somphakathi.
01 Yiya Esikhungweni Sokunikeza Izitifiketi > Imenyu Yokuphathwa Kwesitifiketi Somphakathi
Faka imenyu ethi ‘Isikhungo Sokuqinisekisa > Ukuphathwa Kwesitifiketi Somphakathi’ bese uthinta inkinobho ethi ‘Bhalisa’.
02 Vuma ukusebenzisa nokufaka imininingwane yakho
Ngemva kokugcwalisa imvume yokusebenzisa, faka igama lakho nenombolo yokubhalisa yomhlali bese uthinta inkinobho ‘Yokuqinisekisa Ubuzisi’.
03 Khetha isitifiketi somphakathi bese ufaka igama-mfihlo
Ngemva kokukhetha isitifiketi somphakathi sokubhaliswa, faka iphasiwedi ukuze uqedele ukuqinisekiswa kwesitifiketi somphakathi.
04 Ukubhaliswa kwesitifiketi somphakathi kuqediwe
Uma ukubhaliswa kwesitifiketi somphakathi sekuqediwe, ilungu lebhizinisi lezezimali lingangena lisebenzisa isitifiketi somphakathi.
■ Ulwazi lwesevisi yebhizinisi
[Ukuphathwa Kwenkontileka]
01 Ulwazi lwami oluphelele
Ungahlola imininingwane yokuxhumana yekhasimende, isimo somshwalense, imali yomshwalense engafunwanga, kanye nolwazi lwempahla enomshwalense.
02 Uphenyo lwenkontileka yomshwalense
Ungabuka imininingwane yenkontileka, imininingwane yokubhaliselwe, imininingwane yekhava, imininingwane yokukhokha, nemininingwane yokonga yenkontileka yakho.
03 Ukuphatha ukudlulisa okuzenzakalelayo
Ungafaka isicelo noma ukhansele ukudluliswa okuzenzakalelayo kwamaphrimiyamu omshwalense kanye nothishanhloko wenkontileka yomshuwalense kanye nenzalo.
04 Shintsha ikheli lekhasimende/ulwazi lokuxhumana
Ungabuka futhi ushintshe ikheli lekhasimende/ulwazi lokuxhumana, umamukeli wesaziso, nolwazi mayelana nokuphuma ekutholeni izaziso.
05 Ushintsho lweqoqo lwekheli lomsebenzi wezezimali
Ungafaka isicelo soshintsho olukhulu kwezinye izikhungo zezezimali mayelana nolwazi lwekheli phakathi kwemininingwane yekhasimende ebhaliswe ne-iM Life.
06 Imvume yokuthengisa
Ungacela noma uhoxise imvume yakho mayelana nokuqoqwa/ukusetshenziswa/uphenyo/ukunikezwa kolwazi lomuntu siqu (lwesikweletu) ngezinjongo zebhizinisi.
07 Ukuqapha ukuthengiswa kokuphepha
Siqinisekisa kabusha ngocwaningo ukuthi incazelo yomkhiqizo, ukuqonda imigomo nemibandela, ukwamukela ifomu lesicelo, nesiginesha ebhalwe ngesandla kwagcwaliswa ngendlela efanele yini ngesikhathi sokubhalisela umshwalense.
[Imalimboleko yenkontileka yomshwalense]
01 Isicelo semalimboleko yenkontileka yomshwalense
Ungakwazi ukuboleka imali futhi uthole inkokhelo ngaphakathi kwesikhala sembuyiselo yokukhansela inkontileka yomshwalense (ingasetshenziswa ngobuningi noma ngokwesisekelo secala ngalinye).
02 Ukukhokhwa kukathishanhloko nenzalo
Ungakwazi ukubuyisela imali ebolekiwe kwinkontileka yakho yomshwalense ngokugcwele, ingxenye, noma ngendlela yokukhokha inzalo.
03 Uphenyo lwemininingwane yenkontileka yenkontileka yomshwalense
Ungabuka imininingwane yokucubungula enemininingwane yemali mboleko yenkontileka yomshwalense kanye nezinkokhelo eziyinhloko nenzalo.
[Inkokhelo ye-premium yomshuwalense]
01 Inkokhelo eyisisekelo yomshwalense
Lena iphrimiyamu yomshwalense eyisibopho okufanele ikhokhwe ngesikhathi sokukhokha iphrimiyamu futhi ingase ingasavumelekile uma sekwephuzile ngezinyanga ezimbili.
02 Inkokhelo yamahhala yomshwalense
Endabeni yemikhiqizo yendawo yonke, amaphrimiyamu angakhokhwa mahhala ngemva kwesikhathi sokukhokha esiyisibopho. (10,000 won noma ngaphezulu ~ phakathi kwenani eliyisisekelo lomshwalense weprimiyamu)
03 Inkokhelo eyengeziwe yephrimiyamu yomshwalense
Lena iphrimiyamu eyengeziwe ekhokhwayo ngaphezu kwenkokhelo yomshwalense eyisisekelo noma yamahhala futhi ingakhokhwa ngokukhuphuka okungu-10,000.
[Isevisi yokukhokha]
01 Ukuhoxiswa ngaphambi kwesikhathi
Ngokubuyiselwa kwemali kokukhanselwa kwezinkontileka zomshwalense ozibhalisele, ungathola inkokhelo ngaphambi kwesikhathi phakathi kwebanga elithile.
02 Ukuhoxiswa kwenzuzo yokusinda
Uma umshwalense ephila isikhathi esithile okuvunyelwene ngaso ngesikhathi senkontileka yomshwalense, izinzuzo zingakhokhwa.
03 Ukuhoxiswa kwenzuzo yokukhula
Uma isikhathi sokusebenza siphela, ohlomulayo angathola imbuyiselo uma ecelwa kumnikazi wepholisi kanye nomzuzi.
04 Ukuhoxiswa kwembuyiselo yemali
Lapho ukhansela inkontileka yomshwalense kusenesikhathi, ungathola inkokhelo yenani kukhishwe izindleko zokusebenza kanye nokukhansela okudonswayo emalini eyongiwe.
05 Ukuhoxiswa kwemali yomshwalense elele
Ungathola izinkokhelo ezehlukene zomshwalense namaphepha osekunesikhathi eside zingafunwa yize unegunya lokuzithola.
[Isimangalo somshwalense wengozi]
01 Isicelo somshuwalense wengozi
Kwikhawunta yekhasimende ephathwayo, uma kokubili onomshwalense kanye nomzuzi befana, ungafaka isicelo semali yesimangalo eyisigidi esi-1 esiwinile noma ngaphansi.
02 Isimo sokucubungula inkokhelo yomshwalense wengozi
Ungahlola isimo sesicelo sezicelo zomshwalense wengozi kanye nenqubekelaphambili yezicelo ngemuva kokuthunyelwa.
[Ushintsho lwezimali]
01 Ushintsho lwesilinganiso sokufakwa kwesikhwama/sokunqwabelana
Ungashintsha isilinganiso samaphrimiyamu omshwalense wesikhathi esizayo (iprimiyamu yomshwalense eyisisekelo, iprimiyamu yomshuwalense eyengeziwe ekhokhiwe) adluliselwa futhi aqoqwe esikhwameni.
02 Isicelo sokwabiwa kabusha kwesikhwama okuzenzakalelayo
Ungahlola umlando wesicelo sokwabiwa kabusha okuzenzakalelayo ukuze uthole amaphrimiyamu omshwalense (iprimiyamu yomshwalense eyisisekelo, i-premium eyengeziwe ekhokhiwe) yesikhwama onaso njengamanje.
[isikhungo sesevisi yamakhasimende]
01 Ukukhishwa kwemibhalo (isitifiketi)
Ungathola imibhalo (izitifiketi) nge-imeyili noma ngefeksi.
02 Ukukhishwa kabusha kwezibambiso
Ungathola isitifiketi senkontileka yakho yamanje nge-imeyili noma ngefeksi.
03 Isimo sokukhishwa kwesitifiketi
Ungahlola isimo sokukhishwa kwemibhalo (izitifiketi).
04 Ukukhanselwa kokubhalisa
Ungakwazi ukuhoxisa ukubhalisa kwakho zingakapheli izinsuku eziyi-15 kusukela ngedethi owathola ngayo umshwalense.
■ Ulwazi lwemvume yokufinyelela kuhlelo lokusebenza
Ngokuvumelana [noMthetho Wokuphromotha Ukusetshenziswa Kwenethiwekhi Yolwazi Nezokuxhumana kanye Nokuvikelwa Kolwazi, njll.] kanye nokubuyekezwa Kwesinqumo Sokuphoqelela Umthetho ofanayo, sizokwazisa ngamalungelo okufinyelela asetshenziswa kuwindi leselula le-iM Life ngendlela elandelayo. .
[Amalungelo okufinyelela adingekayo]
01 umbhalo we-SMS
Isetshenziselwa ukuqinisekisa ubuwena lapho wenza imali mboleko yenkontileka yomshwalense, isevisi yokukhokha, noma ushintsha imininingwane yeselula.
02 ifoni
Isetshenziselwa ukushaya izingcingo ku-iM Life Call Center kanye ne-iM Life FC.
03 ikhamera
I-KYC isetshenziselwa ukuthwebula amafayela anamathiselwe lapho ucela umshwalense wengozi.
04 Izithombe, imidiya, amafayela
I-KYC, esetshenziselwa ukubuyisa amafayela anamathiselwe kugalari lapho ucela umshwalense wengozi.
Amalungelo okufinyelela kudiski asetshenziselwa ukungena ngezitifiketi zomphakathi futhi adlulisele (funda, kopisha) izitifiketi zomphakathi.
05 Izinhlelo zokusebenza ezivezwe ngaphezu kwezinye izinhlelo zokusebenza
Isetshenziselwa ukubonisa ulwazi phezu kwezinye izinhlelo zokusebenza.
[Amalungelo okufinyelela ngokuzithandela]
akekho
[Imvume kanye nokuhoxiswa kwamalungelo okufinyelela]
Ungayicubungula kokuthi ‘Izilungiselelo > Izinhlelo zokusebenza > i-iM Life > Izimvume’ (Android 6.0 noma ngaphezulu)
Kubuyekezwe ngo-
Ukuphepha kuqala ngokuqonda ukuthi onjiniyela baqoqa futhi babelane kanjani ngedatha yakho. Ubumfihlo bedatha nezinqubo zokuphepha zingahluka kuye ngokusebenzisa kwakho, isifunda, nobudala. Unjiniyela unikeze lolu lwazi futhi angalubuyekeza ngokuhamba kwesikhathi.
Le app ingabelana ngalezi zinhlobo zedatha nezinkampani ezingahlobene ngqo
Ulwazi lomuntu siqu, Umsebenzi wohlelo lokusebenza, ne-Idivayisi noma amanye ama-ID
Ayikho idatha eqoqiwe
Funda kabanzi mayelana nokuthi onjiniyela bakuveza kanjani ukuqoqwa
Idatha ibetheliwe lapho ithunyelwa
Idatha ayikwazi ukusulwa
Yini entsha
2025.06.17 새로운 업데이트
- 보험금 청구 기능 부분 개선
2025.02.04 새로운 업데이트
- 시스템폰트에 따른 가독성 개선코드 적용
※ 앱 실행시 바로 종료되는 오류가 발생한다면,
GooglePlay시스템 버전 최신화 후 재부팅 후 실행 부탁드립니다.
※ GooglePlay시스템 버전 최신화 방법
설정 - 휴대전화정보 - 소프트웨어정보 - GooglePlay시스템에서 최신 업데이트 진행.
- 보험금 청구 기능 부분 개선
2025.02.04 새로운 업데이트
- 시스템폰트에 따른 가독성 개선코드 적용
※ 앱 실행시 바로 종료되는 오류가 발생한다면,
GooglePlay시스템 버전 최신화 후 재부팅 후 실행 부탁드립니다.
※ GooglePlay시스템 버전 최신화 방법
설정 - 휴대전화정보 - 소프트웨어정보 - GooglePlay시스템에서 최신 업데이트 진행.
Ukusekelwa kwe-app
Mayelana nonjiniyela
아이엠라이프생명보험(주)
dgbfnlife_it@dgbfn.com
대한민국 부산광역시 동구
동구 중앙대로361번길 14 (수정동)
48789
+82 10-8451-4792
