DROP Connect

Chandler Systems

About this app

At DROP, we make a complete line of water treatment and management products that improves your water quality, monitors your water usage and notifies you of potential problems, and can even automatically shut off the water supply if a leak is detected. Using DROP Connect, you can configure and monitor your DROP water management system -- even when you are away from home.

With DROP Connect you can:
- Receive notifications for anomalous water usage or problems with your DROP system.
- Conveniently view the valve and system status.
- Easily change valve and system settings.
- View current water flow and water usage information for the past three months.
- View a history of events.
- Start and monitor a regeneration or backwash cycle from your phone or tablet.
- Add or remove devices (such as valves or leak detectors) on your DROP network.
- Configure your DROP water management system so you can access it when you are away from home.

Note that you must have a DROP hub to use DROP Connect, and you must have a Wi-Fi network with a working internet connection to access your DROP system remotely. You can learn about DROP products at https://dropconnect.com

Ratings and reviews

Seamless, easy setup. Connected to hub, which automatically connected to the water softener valve. Also added the salt detector after that. App is smooth and everything works well. Has a lot of info in the app on usage, etc. Well documented. Seems to pick up flow rate of maybe 0.15 gpm and up. Steady detection at 0.25 gpm, but fluctuates with detection down at 0.15 gpm. Would love the ability to schedule turning off water, or an Alexa skill to tie that to alarm system would be helpful.

This app is intended to protect your home from water leaks and be accessible to the user from anywhere there is internet access. The app is not accessible when off property and rarely accessible when on. It simply doesn't connect. No help from the company that sold me the system. Edit: My problem was due to installation shortfalls by the tech team that sold the system. Josh at Drop has fixed everything. I just upgraded my system to include drip detection. My Moen Flo system failed.

The app is excellent overall but has a few glitches in android version. The water hardness number can not be set and fails to display current value. On my drop connect installation once a device is removed, it fails to join the mesh again. I am not sure if its a failure of the sensor or a failure of the app.

What’s new

- Added the ability to bypass with an automatic return to treatment
- Added backwashing based on gallons used for single-tank backwashing filters
- Various minor improvements and bug fixes