Eclipse UC

Channel UC

এই এপ্‌টোৰ বিষয়ে

Key features of the Eclipse UC application’s interface are:

- Integrated VoiP softphone with end-to-end encryption and switch to GSM*
- GSM Switch when IP network connectivity is poor (WiFi or mobile data)*
- Instant notifications and instant messaging for users*
- Unified Communications history (chat, voicemails, calls)*
- Unified contacts (personal, corporate)*
- Real time user and telephony presence state*
- CCaaS inbuilt Agent and Supervisor interface**

* Note:
Requires an Eclipse UC licence
Feature set is dependent on your Eclipse UC licence.
** Note
Requires Contact Centre licence

নতুন কি আছে

Info displayed on VoIP call
OPUS bitrate optimizations
Call restoration after connection loss
Correction on contact import
Precall notification GSM view by Flip devices
ACD supervisor to put agent in pause