Elavon Biometric Authenticator

Elavon

About this app

The Elavon Biometric Authenticator App is a mobile app solution offered to Elavon commercial card customers. Cardholders can authenticate their high-risk e-commerce transactions using device biometrics, securely and conveniently, via the mobile app.

Strong Customer Authentication (SCA) ensures that card issuers must confirm the cardholder is the genuine owner of the payment card before they approve online transactions. The app provides significantly enhanced security features when compared with the traditional OTP generating token and delivers an improved login experience through secure authentication.
Here is what you need to do:
• Download the Elavon Biometric Authenticator App.
• Open the Elavon Biometric Authenticator App.
• You will be prompted on screen to register your Elavon corporate card.
• Once registered, when cardholders are making a purchase online in an e-commerce environment, they will receive a push notification to the Elavon Biometric Authenticator App on their phone.
When the cardholder performs an e-commerce transaction that is determined to be higher risk, they will receive a Push notification on the device. When the user logs into Elavon Biometric Authenticator App from this Push notification, they can review the transaction details, and approve or decline the transaction in question.
Cardholder data is not stored in the Elavon Biometric Authenticator App itself but encrypted on internal servers. The Elavon Biometric Authentication App only reads the data already available to you at the time of authorisation, this data is never stored on the phone or is viewable other than when you access the app at the point of authorisation.
Transaction history is never available on the mobile device.

Ratings and reviews

App is currently experiencing fundamental bugs. You can't verify your card so you can't make online payments. The only support is an extremely buggy phone line which never recognises the numbers you dial in for ID verification. The agents are nice but the only solution to this issue is deleting your account and setting up some other form of verification which requires you to type numbers into your phone which the system doesn't recognise. I'd rather pay on my own card and work out the expenses

I've just downloaded the app, and after signing up, I am unable to verify my card because the app crashes everytime I try. The message says that there is a bug in the app and needs updating, but this is the latest version on the playstore.

Pretty painful. Sometimes works, sometimes does not. Can not be relied upon to pay for anything online...

What’s new

Bug fixes.
Updates to the authentication password policy to use biometrics. Users will be required to log in using their username and password. Should the password not comply with the updated policy, a new password must be set. Once logged in successfully, biometric authentication can be reactivated and will remain functional for subsequent use.