Dele Balogun
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I really like the app and it has great functionality. This should be a 5 star review except for the fact that my device, a Oneplus 7, has not been optimised for fingerprint sign on, a feature which I had on my previous device. I have tracked down IT staff of FCMB and exchanged several messages. Update: FCMB has reached out to me and this matter is now fully resolved! Once contact was established they were very responsive and sorted out the matter in a very speedy manner. Thank you FCMB. 😁😁
232 people found this review helpful
FIRST CITY MONUMENT BANK LIMITED
10 November 2020
Hi Dele, thank you for the feedback.
Olajide Franklyn
I've been experiencing Biometric/ fingerprint failure since the new update which is very frustrating. It won't just pop up on it's own like it use to. I tried clicking on the fingerprint symbol to make it pop but it's not responding. Typing in your pin/password everytime you want to make a transaction isn't for everyone. Some of us just want to login to our apps by just touching our fingerprint scanners please fix this as soon as possible.
70 people found this review helpful
FIRST CITY MONUMENT BANK LIMITED
30 January 2023
Hi Olajide, kindly note that the service on the app has been restored. You may revert via our social media channels on Twitter @fcmb_help or Facebook @FCMBMyBank if you are still getting any error message while using the app. Thank you
Naomi Bala
I have two issues. 1. Since the recent update, my app is stuck at "Loading your banking experience" then after a long wait "Login failure; we are temporarily unable to retrieve your account. Please try again later" I've been unable to login and perform transactions. This is not okay because it's a business account. I've had to shut down my transaction for days now. 2. Why do I need to input token pin for every transfer transaction, even transactions as low as N1,000? This is not convenient.
15 people found this review helpful
FIRST CITY MONUMENT BANK LIMITED
07 February 2023
Hi Naomi, apologies for the issues, Please share screenshot of the error message with us via our social media channels on Twitter @fcmb_help or Facebook @FCMBMyBank. Thank you