
Ross Davidson
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Terrible. It used to work occasionally when I first got the app, but now it never connects or finds my flamrite fire. It constantly just tells me to "pull to refresh" and nothing happens. My flamrite fire still shows up on my list of devices in my phone's Bluetooth menu, but it doesn't connect. Really frustrating. I've tried deleting the app and reinstalling but still no change.
20 people found this review helpful
Flamerite Fires Ltd
January 9, 2021
Good Evening Mr Davidson, We are sorry to hear your experiencing issues with the app, if you would like to contact our customer service team on Monday they will be happy to assist you further. Our office number is 01543 251122. Kindest regards, Darren.

Stu Crisp
sometimes it works but often just sits at the searching for fires and never finds the fire. Have uninstalled the app and reinstalled numerous times and occasionally it works but not that often. would have been better to just have supplied a remote with the fire instead of an app that is not up to standard. such a shame as the fire itself is ok but fails to work correctly due to this poor app.
1 person found this review helpful

Shashi
It's a decent app, does what it says on the tin. I personally think there's too many steps as you first need to connect, and then be able to turn on. But this is minor. What I really want though is for this app to be compatible with Google home, alexa and other smart remotes/apps available. That will make it great. I have smart lights and thermostats. It would be amazing if I can just say "hey Google/Alexa turn on lights and fireplace" and they all turn on! Please can you implement this!! :D
8 people found this review helpful
Flamerite Fires Ltd
December 5, 2020
Hi, Many thanks for your kind review. We will certainly forward your feedback to our developers who welcome all new suggestions. If any assistance is required in the future, please contact our office on 01543 251122. Kind regards, Darren.