FordDirect CRM Pro Mobile

FordDirect.com

About this app

The FordDirect CRM Pro Mobile App provides dealer access to FordDirect’s CRM platform to manage their dealership's key daily activities 24/7. The FordDirect CRM Pro Mobile App extends the capabilities of the CRM to dealership employees in a mobile experience.

Features and Capabilities include:
- Access to sales opportunities and daily work plans
- Ability to add prospects and manage customer profiles
- Ability to quickly respond to sales opportunities anytime & anywhere
- Inventory Search
- VIN scanner
- Video capture, edit, send
- Desklog Dashboard
- Texting
- Click-to-call

Please call your FordDirect Digital Performance Manager for more information.

Ratings and reviews

Lord you would think the second try would be better. look all I need is an AP that i can EASILY send a customer a walk around video. The save button is half off the screen, and it just sends a generic message to the customer. COME ON. Plus it's NOTHING like the desktop version of the CRM. PLEASE get some consistently.

Attempting to text customer back after hours through the app but can not scroll down to the box to start typing the message into. Not the first time this has happened. Does it really need to be this complicated?

The app has improved since my first download, so I updated my rating to 2 stars. Will start to use the app more after updating the app again today and see how/if it has improved more (using a Galaxy S10)

What’s new

NEW
- Dealership name included with vehicle on Inventory page
- Find Settings on the main menu now
- Virtual Lot replaced with Vehicles of Interest
- Audit Trail added to existing customer license scan

FIXED
- Private appointments do not display in app
- Organizer date range kept after completing activity
- Vehicles show mileage measured in kilometres for Canada