Front

Name: Front
Availability: InStock
Rating: 3.2857143878936768 (515 reviews)
Author: FrontApp, Inc.

FrontApp, Inc.

3.3

515 reviews

100K+

Downloads

PEGI 3

About this app

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.
With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

Updated on

Sep 9, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Messages and 8 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.2

499 reviews

Christopher Collins

August 21, 2025

front keeps changing the user interface so that basic features get hidden. do not migrate over from outlook!!! your company will lose many hours per person while your staff is trying to figure out simple things like where the archived email icon moved to (under which sub-menu).

FrontApp, Inc.

August 21, 2025

Hi Christopher, Thank you for your review. We appreciate your feedback as we continue iterating on the new inbox design. If you are able to share any particular pain points around this new design, that would be super helpful for us to understand where to focus. Feel free to send us an email at support@front.com for any input.

Korum E (The Electric Plane Guy)

June 6, 2025

Absolutely stellar. I have tried and sampled scores of CRM and shared inboxes for our Airline charter and Pilot training teams. Front is the easiest, best priced, most intuitive shared inbox tool and calendar coordination tool available for a multi site team. If I had a single criticism, it's that there are no native web form options so we have to use a third party contact form.

2 people found this review helpful

FrontApp, Inc.

June 6, 2025

Hi Korum! Thank you so much for your review and feedback! Glad to know you're enjoying Front. We recently added Customer Portals as a new feature that would essentially work as a form to submit new requests for your organization. Please see more information in our Help Center article here: https://help.front.com/en/articles/2255808

John Rivest

July 16, 2025

Using Front is an injustice to your employees. It is the most overcomplicated non user friendly system I have ever used made even more complicated by the latest redesign. It doesn't even have a working spell checker. 🤦🏻‍♂️

1 person found this review helpful

FrontApp, Inc.

July 18, 2025

Hi John. Thanks for sharing your feedback! It's incredibly helpful to our Product team to hear directly from teams like yours through this transition to the new experience. I'll be sharing this feedback directly with them, so please keep it coming.