GEBHARDT Visual Support

Gebhardt

About this app

Have you detected a malfunction in your material flow system? No problem! With GEBHARDT Visual Support, we bring technical knowledge to any place at any time. Our service experts will receive a live view of the potential problem through a video call, which increases the effectiveness and efficiency of fault analysis and enables immediate troubleshooting. The experts will guide you in performing repairs and tests by superimposing technical drawings or instructions via image overlay.

Added value:
- No long waiting times
- Reduced downtime
- Faster ROI
- More efficient help for on-site personnel
- Develop and increase the know-how among your maintenance staff
- No time lost on travel

GEBHARDT Visual Support App allows you to solve problems efficiently and increases your system availability.

What’s new

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates.
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.