
A Google user
Login fails at least 2 out of 3 attempts. When finally able to access the application it will not let me make changes from my phone (i.e. switching from auto to cycle on the fan). Have to crawl under the house to make changes to the settings which defeats the purpose. Have tried 2 different routers and 2 different brands...same results with both routers. Limited/ weak signal with dehu right underneath router. Would have rather had a non-Wifi dehu that actually performs as advertised...
OEM Solutions, Inc.
12 April 2019
Hi, thanks for leaving a review. If you get in contact with with General Filters, they will send you an updated display. The updated displays mitigate this issue.

Carlos Löwenbräu
- Flag inappropriate
- Show review history
Updated from 1 to 5 stars for fantastic customer service and issue resolution. Apparently, there were a number of issues in gen one control boards with the new computer controlled dehumidifiers. After calling support and talking to a tech, a new board was sent out. 10 minutes after receiving the board, it was in the unit and everything ran as expected. After nearly two years of struggling with connectivity and stability issues, it's great to finally have reliable functionality.
3 people found this review helpful

Kelly Hoy
- Flag inappropriate
- Show review history
Can't use the app anymore as it just crashes. Just started in the last couple of days. Granted even before it started crashing it usually wouldn't connect 75% of the time. Edit to developer: thank you for the quick reply. It actually worked the one time I tried it today but all I did was leave it overnight, nothing else different on my phone that I'm aware of.
OEM Solutions, Inc.
04 October 2023
Hi, we are very sorry you are experiencing this issue. We are aware of the source of the problem and are working on an update to the app right now. When the next update is released, let us know if you are still experiencing issues.
Update: The app has been updated and you should be able to update to the newest version.