4.0star
33.4K reviews
Government
info
1M+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.0
33.2K reviews
Rachael Mutheu
- Flag inappropriate
October 29, 2025
You think it couldn't get any worse and then boom! It gets worse. Why would upgrading to the latest version mean I can no longer sign in? You ask for my phone number, I give it, and your constant error message is "Sign in failed. Kindly put in the correct number." What in the poor User Experience is this? Time and time again. Now I have to call customer care for this?! Please just get at least the basics right!
11 people found this review helpful
Joseph Wambua
- Flag inappropriate
October 30, 2025
The app says "sign in failed kindly put the correct number" when I press sign in. Mind you this is the same number I use for my helb account and the format is correct. Kindly fix this bug or provide another option to sign in
4 people found this review helpful
Ruth Muchai
- Flag inappropriate
November 17, 2025
ave been trying to access the app for more than a year now it so hard to sign in it keeps on telling me that my ID is registered on another device check the bug
1 person found this review helpful
App support
phone
Phone number
+254711052000
About the developer
HIGHER EDUCATION LOANS BOARD (HELB)
toloo@helb.co.ke
Anniversary Tower University Way
Nairobi
Kenya
+254 727 045828
