
Chun Wing Yeung
Non-european tourists cannot receive SMS confirmation code. Please change the confirmation method to email verification, especially when email is already required for creating account. ***reply to HSL*** It would be best to change the verification method from SMS to email. For non-European tourists, we do not have cell phone service outside of our home country. During vacation, we purchase SIM cards with internet service only but not SMS or phone service. Please consider this problem promptly.
Helsingin seudun liikenne
2025年5月28日
Hi. Than you for your feedback. We still have problems with SMS deliveries to some foreign operators but there is a workaround. If you still need the app please re-install and proceed as a guest after onboarding (lowest option). This way HSL ID account is not created and no SMS verification is required either. Kind regards, Joona/HSL