Hello Angus, we are sorry you are experiencing issues. We invite you to contact us at 1-844-313-7980 Monday to Friday from 8 a.m. to 8 p.m., or Saturday from 8:30 a.m. to 4:30 p.m., or by email at clientcentre@intact.net with your policy numbers, one of our agents will be able to assist you. Thank you and have a nice day!