Klappið

Strætó bs.

About this app

The Klappið app is an official Public transportation payment app, made for Strætó Iceland (the Administrative body for public transportation in the capital area of Iceland). The purpose of the app is to provide payment possibilities of various sorts in public transportation, including single tickets and period passes (such as monthly or yearly passes) for the citizens and guests of Reykjavík. The user can, in the first phase, sign on, register a payment method, purchase a travel media and confirm the purchase by validation in the buses of Strætó.

Ratings and reviews

Stunningly unreliable. Frequently logs me out just before getting on the bus, fails to load the ticket, or the ticket reader indicates that the ticket is not valid even though it is. Verifying tickets is extremely slow, slowing down the boarding process for everyone. EDIT: I came back to this app after a year of disuse. It won't start most of the time, such on loading terms of service. When it does start and the terms can be accepted, the terms screen still pops up later. Login attempts hang.

When the app works, it's fine. The issue is it only works 30% of the time. It will randomly log you out and then throw error codes at you where the text is "null" so you have no way of even knowing what the error is and making it impossible to log back in. When an app functions as a ticket it has to be stable. This app is about as unstable as it gets.

We purchased 2 tickets that were described as all day tickets. It has a warning to create an account to save our tickets. it only requires a phone number. I tried to enter my phone number only to find out it does not accept phone numbers from the USA So after using it the first time the appp would not let me continue to pull up the ticket. I showed the screen to one driver that said no problem. The next driver asked us to leave the bus to forcing us to walk a few miles