My Shaw

Shaw Communications Inc.

About this app

Please scroll down for a description of the functions and newly added features.
Get the most out of your products and services with the My Shaw app. Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone. From paying your bills to chatting with support, you can do it all with My Shaw.

Restrictions
• The My Shaw app requires a valid Shaw ID
• Accessible only to residential accounts
• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time

Features

Easy Login
• Jump into your account faster with your Shaw ID or, with Touch ID, just use your thumbprint

Billing Made Simple
• Manage billing and payments for all your services in one place, including auto-payments and eBills
• Pay your bill in app, and save payment details for future payments
• Convenient and fast way to handle your bill; signing up for eBill is easy, or viewing your bill in app
• Need a couple more days to make your payment? Now submit a payment extension request directly within the app

Live-agent support chat
• The fastest way to connect with the support you need and chat with a real representative right in the app

Monitor your data usage
• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage

TV Subscription Management
• Quickly access your channel list for your TV subscription and theme packs • Manage the devices that can use Ignite HomeConnect app for on-the-go access to your TV subscription

Access Voicemail for personal home phone
• Easily access voicemail messages left to your personal home phone through the app. You can listen, archive and manage your voicemail messages on the go.

Support Library
• How do you program your remote? Tips on improving your WiFi network? Access a curated list of the most popular product and troubleshooting guides from our support community

Manage your Rogers WiFi Hotspots
• Go farther and manage your access to over 100,000 Rogers WiFi Hotspots

Notifications
• Receive chat notifications easily while multi-tasking between apps and change your billing preferences.

Functions

Using your Network access permissions, the My Shaw app will:
• View connection information and see available Wi-Fi connections to enable the app to connect to the Wi-Fi network;
• Detect the network state, read the device status, detect running apps, view app history and identity to implement network preference.

Using your Photo/Media/Files and Storage permissions, the My Shaw app will:
• Enable you to view a PDF of your bill
• Test access to protected storage for the purpose of facilitating user data retrieval and use of content for registered devices to facilitate technical assistance should network access be denied and to increase the application productivity.

Using the Prevent Device from Sleeping permission, the My Shaw app will:
• Enable push notifications used during Support Chats

Using your device’s fingerprint scanner, the My Shaw app will:
• Link your fingerprint profile to your Shaw account via the app for authentication purposes

Using the payment extension request, the My Shaw app will:
• Send you an email confirmation

Ratings and reviews

More times than not, I'm having to close the app after I open in it because it sits there trying to load my info and does nothing. Once I close and reopen it, it's fine. I also don't like the fact they don't leave a phone number in the support menu. Only text options. Explaining your complicated issues through text is aggravating. Not only that, if you are using the chat, the screen will constantly scroll up for no reason, making you scroll back down after every message you send.

Update 2024/07/19: somehow the worst app I've ever used got even worse. Now I can't log in at all. Update: new look, but it still doesn't work. I thought maybe the merge with Rogers would improve things. Original review: Single use app. I have to uninstall and reinstall the app anytime I want to use it. It will work the first time, but never again. This has been going on for probably 2 years.

The company and service itself is great, but the app is not user friendly. I need to update 2 step verification because my phone number changed so I can't do it on the website. When looking up how to, the first thing it says is to login on the app and go to 'More', which isn't an option. There's no payment arrangement option, can't update address/phone # etc. Every time I need to use the app I have to open it, close and reopen for it to load.

What's new

We've updated your experience using the app with minor improvements and bug fixes.