Motadata ServiceOps

MINDARRAY SYSTEMS LIMITED

Mayelana nalolu hlelo lokusebenza

IMotadata ITSM iyisisombululo esisha esiqabulayo, esivumelana ne-ITIL, isixazululo se-IT Helpdesk esichaza kabusha okushiwo yi-IT Service Management. Akusekho ukuletha izinsizakalo ze-IT kufanele kube nzima futhi kube yinselele. Xazulula izinkinga zakho zokulethwa kwezinsizakalo nge-automation yethu ehlakaniphile, imithombo yezokuxhumana njengokusebenzisana kanye ne-mapper yethu yobudlelwano (kusiza ekuhlaziyweni kwezimbangela). Ngokuhlanganiswa okulula nokuthunyelwa, ochwepheshe bakho be-IT kungenzeka ukuthi basebenzise iMotadata ITSM ngokushesha.

Sakhe uhlelo lwethu lokusebenza lweMotadata ITSM sigcina izidingo zochwepheshe abajwayelekile. Esikhundleni sokugxila kumakhono amaningi (ukudala ubunzima nokudideka), sinikeze izici ezisetshenziswa ngokoqobo Uchwepheshe. Ngomkhakha wethu kuqala, uContextual Search, uchwepheshe angasebenza noma ngabe ukuphi.

Ezinye zezici ezisemqoka zohlelo lokusebenza lweselula lwe-Motadata ITSM:

Ukuphathwa Kwezehlakalo
• Dala futhi unikeze izehlakalo usohambeni.
• Ukucinga okususelwa kumagama angukhiye nezihlungi ezichazwe ngaphambilini ukuthola okudingekayo.
• Namathisela amafayela nezithombe (kusuka kugalari noma kwikhamera ye-smartphone) kuthikithi lezehlakalo.
• Shintsha imininingwane yamathikithi akhona.
• Xazulula futhi uvale amathikithi kusuka kuselula yakho.
• Beka kuqala ithikithi (Phezulu kuya Phansi).
• Thumela imilayezo kulowo ocela ithikithi usohambeni.
• Nikeza omunye uchwepheshe ithikithi.
• Maka ithikithi lezehlakalo elingalungile njengoGaxekile.
• Buka i-Audit Trail yethikithi bese ubona ukuthi yimuphi umsebenzi osuwenziwe kuze kube manje.

Ukuphathwa Kwempahla
• Dala amafa amasha futhi ushintshe imininingwane ekhona yamafa.
• Sesha ifa usebenzisa ibhakhodi scan.
• Usebenzisa izinkambu zebhakhodi zokuskena ibhakhodi zenza izibuyekezo zesimo ezinombolweni ezinkulu zamafa ngesikhathi sangempela ngokunemba.
• Buyekeza kalula indawo yefa, isimo sempahla nokunakekelwa kokuvikela.
• Nikeza ukubonakala okungcono esimweni sempahla, indawo yefa nokunakekelwa kokuvikela.

Ulwazi
Sesha Imibhalo Yolwazi kanye nama-FAQ
• Dlulisa amehlo futhi ufunde efanele Ulwazi Imibhalo / Imibuzo Evame Ukubuzwa kusuka mobile wakho.
• Buka Ulwazi Amafolda.

Ukuvunywa Kwami
• Thola futhi ubuke Ukuvunyelwa okwabiwe bese ubaphendula.

Izaziso
• Isaziso esisheshayo sokwazisa ithikithi sinikezwe uchwepheshe.

Yini entsha

- Minor fixes.