My Intercom-Intratone

Cogelec

About this app

My Intercom is an app that allows you to speak to your visitors via your smartphone or tablet. Whether you’re connected to WIFI or 4G**, you will be able to receive video calls.

* Receive access requests

Even if you’re away from home, you can now talk to your visitors. You can choose whether to open the door or not. It’s simple and efficient.

* Manage your devices

You can add one or several devices to use to open the door. Got a new phone? Don’t worry, you can add or delete devices that are set up to receive video calls.

* See your history

This feature allows you to view your video call history. It gives you the chance to check who called in case of any doubts.

* Installation

First of all, it’s important to check that you are eligible to use this app. The app is part of the Intratone product range. Make sure that your landlord, property manager or owner offers this service.

Don't your calls come in video?
Video calls require high-speed internet access (3G, 3G+, 4G, WiFi...). If your app does not have access to the Internet during the call, you will be contacted in audio. In this case, you can open the door with the * key on your device.

Some flip cases or covers, such as S-view, that allow you to view the smartphone's screen by area or transparency, can block calls and are therefore not compatible. In case of malfunction, consult the smartphone manufacturer.

Got a query? Feel free to write to us and we’ll get back to you.

(**) Using the mobile internet network provided by your phone company during a video call may result in additional charges.

Ratings and reviews

As others say, if you can help it, don't get this service. Sometimes it doesn't work, you just get a phone call instead of in the app, and the app notifications for kissed calls don't disappear. I have to disable and re-enable notifications each time, very annoying. Sent an email about it, haven't heard back. I guess there's no fix. How can that eve be possible, are there no developers working on this app?

Not very reliable system. Often the call goes to my phone number rather than the app. Also, you cannot simply swipe miss call notifications to discard them. Tapping on them takes you to the app, but the notification remains active. Eventually they'll go away but I haven't figured out exactly what I have to do to make them disappear.

The App never worked for me nor many others in the block of flats we live in, ever since the housing association (lease holder) got it installed. I get calls from the visitors at the security gate but they cannot listen to my voice when I answer the call, nor the app comes up either, when visitors call. I only get audio calls on my mobile - not from the app. I lost so many Amazon parcels and post, as the delivery people cannot access my flat, nor can talk to me. Very frustrated for having this kind of system that never works. Sorry for my harsh words but these come out of my frustration and helplessness. I uninstalled and installed the app several times, but found no use. Can Intratone please do something ASAP?

What’s new

update communication library