My WebID

WebID Solutions GmbH

About this app

My WebID
• all identification procedures and e-signature via one app
• data protection compliant according to GDPR, server in Germany
• from the inventor of online video identification for the highest level of security (anti money laundering law-compliant video identification for banks)

With the My WebID app you carry out every identification - with video, online banking, ID card photos, digital identity or eID function - in just a few steps.

1. Download the app 2. Follow the instructions 3. Enter your TAN - done. Your legally valid electronic signature with e-signature is just as easy.

The My WebID app only needs authorization for the camera.

Tips:
• Make sure you have a stable internet connection to ensure smooth operation. WiFi is better than mobile data.
• Good lighting helps to identify the ID card.
• The ID document should be clean and undamaged and not covered by your hand.

Ratings and reviews

Frustrating to get it to work when taking your portrait. Tiny text with recommendations what to do, is nearly impossible to read. Then because it's is at bottom of screen, your eyes are practically closed when your trying to read the instructions, to it can't get a good image of you. Poorly thought through.

The waiting time is 10-15min each time. The staffs had strong accent and are very unprofessional and disconnected immediately when I asked to repeat her question even before we got started. Another one just disconnected when asked to switch to English. It's painful to repeat the process 4 times before ending with someone who speak correctly and nicely. I ended up spending more than 60minutes for getting served. The app is making my phone ring unstoppably after 10minutes waiting.

I've only had to thankfully use this app once and it was a terrible experience. First I was connected to a guy whose language I literally could not understand. As I asked him to repeat he got very aggressive and disconnected me without a word. I tried the app a second time during the day and was connected with a bad mannered, rude and just plain deplorable lady who got really aggressive when I could't follow her badly spoken commands with immediate promtue. All in all a truly terrifying exp.

What’s new

Our app has a completely new look!
Enjoy the modern design that looks great and makes navigating the app more intuitive and user-friendly.