NBG Authenticator

National Bank of Greece S.A.

About this app

Discover a new secure way to shop online using your NBG cards!

Now you can approve your online purchases with your cards using the new NBG Authenticator app.

NBG Authenticator provides enhanced payment authentication when you make online purchases, in line with the latest EU security regulations.

How it works:
• sign in to the app by activating your PIN or fingerprint
• register your NBG cards
• each time you buy something from an e-shop with your cards, you’ll automatically receive a push notification to login to the app and approve or decline the purchase

Ratings and reviews

How about making sure your new OTP options work reliably before making them mandatory and disabling the old ones? Tried to do a card transaction (pay a bill) and was redirected to a page requesting to download the app. Installed, but app fails to load. I get a push notification for approval on my phone that opens the ibank app but nothing happens there either, no options to approve. Failed to pay, the bill expired and I had to use the desktop website on PC next day to complete payment. Awfull!

What an abomination of an app. For the most part it crashes and runs slow. It delays approval requests, causing transactions to be marked as incomplete or expired on the purchasing platforms. For users overseas, the time and date on the device needs to manually be updated to the Greek time zone, so it can sync and complete each approval request. What's even the point with that function? This app is ridiculous. I just use other Banks for my online transactions just to avoid using this app.

Awful, the app crashes a lot. You need a newer phone to even run the app plus the fact that your phone needs to have face ID or a fingerprint sensor. They should just delete the app and go back to the old way of online purchasing where you just had to put the credit card details and it's done, now you have to open the app do the fingerprint thing and then hope it doesn't crash. The process is time consuming and annoying, please do something to make the app better or completely get rid of it.

What's new

Bug fixes and performance improvements