NGSD for Android

Computacenter

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Computacenter’s NGSD mobile application underpins our ‘Enabling Users and their Business’ philosophy by digitising the front end of your IT service desk, using an interactive and intuitive mobile app to ensure access from a range of tablets and mobile devices, anywhere at anytime.

NGSD gives you access to IT support and information through a range of self serve options. It’s intuitive and easy to use, delivering a truly collaborative and agile approach to managing user support right across the contemporary workplace.

You must be a NGSD registered user in order to use this application.

Why use this app?
• An application serving mobile IT users.
• You can access IT support anytime, anywhere
• Be empowered with instant knowledge to meet your needs
• Your location is leveraged to present relevant information in local language
• Proactive push ticket status and information such as major incident notifications and updates

Key Features:
• Broadcast Notices
• Issue and Request statuses
• Knowledge Search
• Log an Issue
• Log 'On Behalf Of’ another user
• About Me
• My Kit
• Push Notifications for updates

Computacenter’s global service desk provides a unique IT support solution that no one else can match. We are digitising the front end of the support experience, whilst providing skilled people and globally consistent processes at the operational back end. No one else does this and offers it as an off-the-shelf, wholesale solution for customers to consume.

Computacenter's next generation service desk is location, language, tools and customer independent. It integrates with multiple platforms enabling you to leverage existing IT investments.

For more information on Computacenter services go to www.computacenter.com/servicedesk

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Security certificate update and bug fixes