![](https://play-lh.googleusercontent.com/a/ACg8ocIfyOWMZFURNchjmtY-YBZzUnTj7KqeZ_EqIbyeos6WXyzxfw=s32-mo)
Zanzibar Bartokomous
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This version of the app is really nice. I think everything is an improvement over the previous. Better ui graphics, slimmed down sections, usage graphs navigate better, and the bills/activity is now useful. Add real time market rates for solar buyback and you've got a winner. Update: just keeps getting better. Feedback was taken seriously and Im so glad to see how well they were able to implement those nice-to-haves. Every interaction Ive had with them has been forthright & friendly.
19 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocJNedZzXvBGZ6x55DjJw4nfSGpNFEVpau1PeUz56PO4AGsVY54=s32-mo)
Stephen Carboni
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I only use this for taking readings, but I really find two things strange: 1. If you switch the phones torch on while taking your reading, the confirmation screen disables it. Why? I may still be wanting to look at the physical meter 2. The same confirmation screen has numbers in the doodles in its background. I do not want to see random numbers anywhere if I'm busy making sure a reading is correct. I understand they are supposed to represent filled in readings, but they are distracting :)
11 people found this review helpful
Octopus Energy
December 12, 2023
Thanks Stephen, that’s really good feedback 👍🐙
![](https://play-lh.googleusercontent.com/a/ACg8ocJPc0ym1o_SgXfD8WrkwTJBmHd9K6e-ifz-px_INuEErpbPAg=s32-mo)
Ben Protheroe
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Consistently does not work. On par with their website, which also never works either. Edit - thanks for your response but you misunderstood my sentiment. Unfortunately, it's the app and website I struggle with because it frequently won't allow me past a loading screen! Particularly annoying when I'm trying to retrieve data on my account. Reference the smart meter, it's not possible to install where I live; your engineer informed me of this when they came out to conduct the installation.
1 person found this review helpful
Octopus Energy
June 11, 2024
Hi Ben, without smart meters that share your consumption daily, we rely on the meter readings you send us to calculate how much was used and email you bills. We send you a reminder every month for an accurate statement without estimates, which are never 100% accurate. You have this option in the Usage tab in the app.