OneContactGamification

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Mayelana nalolu hlelo lokusebenza

Gamification isebenzisa game Mechanics namasu design game ukudala umdlalo ofana isipiliyoni Phakathi nenkathi umsebenzi. Inhloso eyinhloko ukwenza umsebenzi kukhange kakhudlwana kuwe, ekugqugquzeleni kanye nobumnandi ngenkathi basazama ukuzama ukufinyelela imigomo yenkampani.

kuyawenza kanjani umuzwa esikhungweni contact?
Imininingwane izikhungo babe omunye eliphakeme abasebenzi Ukujikeleza amazinga embonini futhi omunye aphansi Futhi izenzo ezomhlaba. Ngakho, ekudaleni indlela futhi ushukumisa Ethuthukisa umsebenzi ukwethembeka kunengqondo kakhulu. zithwala izinto ezintathu ezibalulekile:

1) Kubeka futhi ad-hoc emhlabeni:
contact izikhungo eziningi kakade ukunikeza imiklomelo kanye nemiklomelo, kodwa ngokuvamile iningi Ingabe ngendlela manual. Ngokwakha wabaphambili ehlelekile ngokugcwele, izimfuno, izinselele kanye nemiklomelo, uzozingenisa ukuhambisana nokuhlangana kahle ukuze le nqubo.

2) Ukuphatha umenzeli sokuphila:
Agents Ngokuvamile abaqondi umsebenzi wabo ezingaba khona. Ngokunikeza Them nge kwemvelo okucacile Luyinkombandlela (oqeqeshwayo-junior eziphezulu), lapho isipiliyoni amaphuzu angasetshenziswa ukufaka yangaphakathi ukukhuthazwa imincintiswano, Unika zonke licace ejenti sokuphila.

3) Ukuhlanganisa ubuchwepheshe in a elungiselelwe kahle bangabasebenzi ecosystem:
Weqiniso bangabasebenzi nokwenza inqubo kusho ukudala i-symphony phakathi Quality Monitoring, Workforce kwendle, E-Learning kanye nobunye ubuchwepheshe kuyatholakala kusuka yokuhlanganyela.

Injini gamification inikeza ukugeleza ephelele, njalo zidla KPIs kanye eyanikezwa izingxenye ezahlukene ku-ecosystem contact centre.
Ukuhlanganyela gamification injini has izinhlobo ezintathu ezahlukene imidlalo:

Quest: Quest imigomo ukusetha i-Okufuze Sinqobe Ukufinyelela umvuzo, lolu hlobo kungaqedwa yiwo wonke umuntu ukwamukele Lowo mbuzo, futhi kunomsindo angenele umncintiswano.
Izinselele: Izinselelo kukhona imincintiswano lapho wonke umuntu kumele azame Feza umgomo ofanayo ngokushesha noma ungcono wonke umuntu. Izinselelo ngeke kuphela umvuzo finishers phezulu.
Izimpumelelo: Lolu hlobo kuzobonisa migilingwane nohambo, Lokhu kungase kudinge ukuthintana okuthile inhlobo noma nje ngokwenza okuthile ubuchwepheshe ngenani ezithile isikhathi.

Ekugcineni, gamification unezela i-elementi amasha ukusebenza izindawo ingasetshenziswa ukushukumisa abasebenzi ukuze uqedelele imisebenzi ngokwenza Them kumnandi futhi ziyakhanga.

● Izinselelo kuzodala mncintiswano Ukwandisa abasebenzi ukusebenza.
● Ukubambisana ngokuvamile Ingabe Iba ithuluzi main ukufinyelela imigomo okuholela abasebenzi basizane ngaphezulu.
● Kungasiza futhi ingasetshenziswa njengendlela Ithuluzi Learning ukusetha indlela imigomo emincane othisha ukulandela, ukufunda mayelana nemisebenzi yabo.

Ukuhlanganyela gamification Engine ifu esekelwe inkonzo que kungenziwa atshalwa kunoma iyiphi sikhungo imvelo lokuxhumana, noma usuvele usebenzisa ubuchwepheshe bethu noma yimuphi omunye 3rd ucingo party isikhungo uhlelo (kungenzeka nokuhlanganisa edingekayo).

Ngakho, ingabe ingxenye umdlalo noma ingabe uyoba zonke empilweni yakho isibukeli?

Yini entsha

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