OpenText Service Management
4,4star
231 ta sharh
50 ming+
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info
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The OpenText Service Management mobile app is the mobile version of Service Management.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management web site. You may also contact your IT administrator for an activation URL.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management web site. You may also contact your IT administrator for an activation URL.
Oxirgi yangilanish
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Reytinglar va sharhlar
4,4
229 ta sharh
Nima yangiliklar
Our latest update includes several important bug fixes to enhance your experience.
Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
Ilova yuzasidan yordam
Dasturchi haqida
Open Text Corporation
AppStoreHelp@opentext.com
275 Frank Tompa Dr
Waterloo, ON N2L 0A1
Canada
+1 343-598-8919
