Swoop Towing

Agero

About this app

Get more jobs with the Swoop Towing App! Receive, dispatch, and run jobs more efficiently than ever before. Get all the info you need exactly when you need it and provide an amazing customer experience.

For Dispatchers:
* Accept jobs from Swoop, Agero, and more
* Get notifications for new jobs
* Assign jobs to drivers
* Track and update job statuses
* Create cash calls and account jobs
* View and Edit Invoices

For Drivers:
* Receive new jobs with all the key information
* Get notifications for new jobs, and when job details change
* Navigate to your pickup and drop off locations
* Add photos and signatures

And much more!

Note: When a driver is On Duty we will collect the driver’s location data always (even when the app is not in use) in order to assign jobs and to share location data with customers while the driver is on a job. If the driver is off duty, location will not be required.

Ratings and reviews

App loads slow and functions worse. When connected to my vehicle, I get zero alert sounds. I have to physically check the app every few minutes to see if something came in. Most of the time, when trying to back out of the map to view job details, it doesn't function, and I have to close the app and reopen. Also, the info display is just wrong. Address, customer name, contact info, issue, etc. That is how it should be displayed as those are the most important information and should be at the top.

All is good, except most recent update notifications are hit or miss. All jobs come through as far as I know, but there isn't always a notification, so when I open the app sometimes I find out I e missed a couple jobs because no sound/alert notification happened. Sometimes it does make a noise. And yes ,I've made sure volume is always on and up.Last but not least, an option for notification looping as well as custom notification noise/sounds would be nice, some of us are deep sleepers.

Congratulations. Your latest update broke the navigation function. Now whenever I tap on the address in an incoming job offer, it simply opens a webpage with an "apple maps" url and never fully loads, so I can't see where the job even is (and it's usually on a highway, which we are legally required to decline, resulting in a lower provider score. Thanks a lot). It doesn't work in "completed jobs" either; same "apple maps" web garbage that should open GMaps app but doesn't. Good job.

What’s new

General Improvements & Fixes