Tech Assist

K2 Power, Inc

Über diese App

Tech Assist: The Ultimate Support Service App for Field technicians

Transform your OEM support service with Bruviti Tech Assist, an AI-powered solution designed to tackle the dual challenge faced by service organizations: delivering fast, accurate, and superior customer service while reducing costs.

This cutting-edge app empowers field technicians with advanced tools, providing them with AI-driven diagnostics and precise parts provisioning to enhance first-time fix rates.

Discover Bruviti Tech Assist's Powerful Features:

Categorized Issues: Say goodbye to endless searching. Bruviti Tech Assist provides a comprehensive library of categorized problems, each with ready solutions for your agents.
Decision Trees: Our app's decision trees guide your agents through troubleshooting, offering exhaustive paths to root causes and solutions.
AI-Powered Contextual Search: The future is here! Our smart assistant understands more than just keywords, providing relevant search results quickly and efficiently.
One-Click Product Info: No more scrambling for manuals. Access all the product information you need with just a single click.
Real-Time Product Updates: Stay up-to-date with quick product updates at your fingertips, making your agents feel like they have a tech whisperer by their side (fault diagnoses)
Parts Prediction: Provides frontline technicians with accurate fault diagnostics and correct parts provisioning, resulting in improved first-time fix rates.
Information at your fingertips: easy and quick access to all troubleshooting guides and manuals fed in to the system
AI-Driven Onboarding: From decision tree generation to context search, our powerful AI works behind the scenes to make onboarding and training a breeze for new support team members.

Bruviti Tech Assist doesn't just improve your support service—it revolutionizes it. Our users report significant improvements to their KPIs, including lower call times, higher first-call resolution rates, and improved fix rates. Plus, with our app, you'll be able to lower the hiring bar, train newbies quickly, and gain deep product insights for your management.

Upgrade Your Support Service Today:
Make the smart choice and experience superior service delivered intelligently with Bruviti Tech Assist. Download the app now on the Apple App Store or Google Play Store and connect with us to elevate your support service to new heights.

Neuerungen

Push Notifications – Stay in the loop! Receive instant updates on key actions and notifications directly in the app.
Enhanced Ticket Sorting – Find what you need faster with new ticket sorting options.
Bug Fixes – We’ve fixed some bugs to enhance your experience.