
Jacob Stein
Mostly does what it is supposed to. Frequently has errors updating account balances as if it cannot access the servers. It absolutely refuses to stay on dark mode. It will start dark but as soon as you tap on anything it reverts to light mode. Not being able to copy routing and account numbers is a huge hassle. A number of things require it to open a browser page which isn't a huge deal but annoying.
1 person found this review helpful

A Google user
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Unable to enter new password into app. Trustone forces a password change, then the app locks out my account. Have to uninstall the app to be given the opportunity to enter new password. Not the best way to handle an app. I do like the app better than the website. It just isn't great to have my account locked out on a weekend when no one is around to unlock the account.
7 people found this review helpful

Monique Officer
It's an ok app for keeping track of your balances. Don't like the way it displays transactions: Consumer Debit, Withdrawal ACH or Draft. Why can't it just display the name of the place the card was used and the amount like, Target: $3.09? Instead you press on Consumer Debit to see the details, it's annoying. A check should just be a check not a Draft. Alerts should be more like PayPal. When you use your card or card # you get an alert/notified. Also alerts for deposits.
5 people found this review helpful
TruStone Financial
August 30, 2021
Thank you for your review and feedback, Monique. We will be sure to send your feedback to our digital banking team. We're always looking to improve and if you have any more feedback you'd like to share, please email us your contact information at socialmedia@trustone.org so we can follow up. Thank you.