Ultrafox Atendimentos

Ultrafox Tecnologia

About this app

Our service management application is the ideal tool for companies looking to optimize communication with their customers through social networks and WhatsApp. Designed to offer an integrated and efficient experience, it centralizes all messages on a single platform, allowing the customer service team to quickly manage and respond to all interactions.

Message Centralization: Receive and respond to messages from different social networks and WhatsApp in a single panel.

Conversation History: Access the complete history of conversations with each customer, ensuring more personalized and continuous service.

Automatic Responses: Configure automatic responses to frequently asked questions, ensuring agility in service and saving team time.

Call Distribution: Automatically distribute calls among available agents, balancing the workload and ensuring faster service.

Reports and Analysis: Generate detailed reports on service performance, response time, customer satisfaction and other essential KPIs.

Scheduled Messages: Schedule messages to be sent in future.

Real-Time Notifications: Receive real-time notifications for new calls and messages, ensuring that no interaction is missed.

Tags: Create tags to make your services easier.