Remi Tys
- Flag inappropriate
- Show review history
Bad experiences all around... I'm using the app on my Google/Android TV. There's no sound at all when connected to an external sound system, unless you put the TV volume to at least 1 (so TV sound can't be turned off entirely...). This issue is only on VTM Go app... Ridiculous and hard to find out. Half the time, the videos won't load and I just get 'snow'... Controlling the timeline is also horrible. Aspect ratio of older shows should be 4:3 but is often stretched to 16:9... (i.e. Pfaffs)
12 people found this review helpful
DPG Media (Apps)
December 31, 2021
Hi Remi, we would like to investigate that for you. Could you provide us with some more information, as well as your device data, via vtmgo.be/technical-form? Our colleagues from the technical team will be happy to check it for you. Regards, VTM GO
Maarten Slabbinck
I've been using this app for years without much issues, but the past couple of months have been really frustrating. It's the same issue a lot of people have been describing here. When trying to watch a show, the VTM logo comes up, then it pauses, keeps trying to load, and then the image disappears, snow appears instead, and I get an error. I've filled in the vtmgo.be/technisch- form form.
9 people found this review helpful
DPG Media (Apps)
March 8, 2021
Hi Maarten, we're already aware of this issue and are investigating this as we speak. As soon as we have a solution for you, we will contact you via e-mail. Kind regards, VTM GO
Pieter Markey
Wondering if anyone at DPG Media is using this app. Lots of connection issues requiring shows to start from beginning, of course with a new loop of commercials (sometimes 4-5 times in a row). When switching from data to WiFi or vice versa the same issue happens again. Lots of frustration so far which is a shame for this very good iniative.
11 people found this review helpful
DPG Media (Apps)
December 30, 2020
Hi Pieter, we want to look into the issues you're experiencing. Would you send us some information to vtmgo.be/technisch-formulier? We'll gladly check it out for you. Kind regards, VTM GO