
GKat
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My rating of this app has gone way down from a 5, because of the latest update. The snapshot was a lot better than now, plus, even when you log in, you can't view all balances without hiding and unhiding them! It's very frustrating. No...I don't want to use bio-metric ID! The app is so bad now. Ugh...I can't stand it. BRING BACK THE PASS CODE, please!
2 people found this review helpful
Veridian Credit Union
March 13, 2023
I'm sorry to hear of your disappointment with the recent updates. Thank you for your feedback; we will share this with our Digital Team. We'd like to help find a resolution to the issue you're having with viewing your balances. Please contact us at feedback@veridiancu.org or 1-800-235-3228. Thank you. - MR

I have 6 car batteries
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"an unexpected error has occurred. Please try again later" :) As though that's a circumstance I can accommodate when I need to know my balance. Going to switch banks as soon as I can. Edit: THE SUGGESTED HELP LINE DOES NOT LEAD TO AN AGENT :))))))))) Edit2: I tried reaching out through the chat line on the app, and they could only offer basic TS tips that ultimately did not work. Can't seem to login to their site on my browser either, as it just sits and spins when I get my info correct.
4 people found this review helpful
Veridian Credit Union
June 26, 2024
Would you be willing to email me at Feedback@VeridianCU.org so I could look you us and pull some reports to see if our digital team can offer any other suggestions? I look forward to hearing from you. -Christie

A Google user
I had to deal with this bank because of my car loan. I wouldnt ever use it again. I was told it would be $7 charge to make a payment over the phone. Can't make payments online. Still being charged my last payment even tho i went in and paid it in full. I and was told they would send me a refund check and could not deposit directly in my account. Not helpful at all!
2 people found this review helpful
Veridian Credit Union
August 15, 2019
Thank you for sharing, April. I apologize for the experience you had with your loan. We'd like to gather additional feedback. Please share your feedback at https://www.veridiancu.org/contact-us/give-us-feedback. -TM