
Shelly McKimmy
since last update I cannot use the app. 10+ calls to see what they can do to fix it, and all I get is, we'll send it over to our technical dept and they will get back with you. Never gets back with me. Try and use the website and the authentication process has a lag, so the code doesn't come through in the time allotted to put in the code, so you have them resend code, and same thing; happens. Then try to use code 3 times and it locks me out of my account. very disappointed!
Wildfire Credit Union
April 29, 2025
Hello Shelly, I apologize for the frustrations you are experiencing with the app. Thank you for reaching out to us over the phone to try and resolve the issue. I've sent this reply over to our IT department as well and know they are working to figure out the bug you are experiencing. Thank you for your patience!

Heather Pawlowski
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Worked great until March 2025. App keeps crashing at start up after the recent update. Have tried uninstalling and reinstalling the app multiple times and have tried rebooting the phone multiple times. Reached out to wildfire tech support by email and unable to figure out a solution. Please help fix it soon! update: Wildfire IT contacted and all the possible fixes have been tried. My phone is from 2021 and may be a possible reason. stars changed for their attempt to help is greatly appreciated.
Wildfire Credit Union
May 6, 2025
Hello Heather, I apologize for the frustrations you are experiencing with the app. Thank you for reaching out to us by e-mail to look at resolving the issue. Our IT department is currently working to figure out the bug you are experiencing on your device. Thank you for your patience as we try to resolve!

Shey
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App crashes at login every time after the newest update. I've been trying to login for 2 days (even before the update) and no luck. So disappointed. It was fine before this force to the "fancy" new Digital + . As for using the website instead, sure I can but I can't tell you how many times I've had to reset my password/username because it just stops recognizing them.
6 people found this review helpful
Wildfire Credit Union
March 19, 2025
Thank you for your response, we have implemented a fix to the most recent update that is likely to fix the issue you are experiencing. Please try again and reach out to us if you continue to experience issues.