ONG, Pei Jade
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Updates @ 25/10/2024: After updating the app, turned out it couldn't go pass that opening blueish screen. Crashed and that's it. Restarted the app, but still to no avail. ... Goodness! I am not sure the app kept freezes or just go bonkers. Cannot click on the functions, and kept prompting "this is not working. Please try again later." What the??!?!
126 people found this review helpful
Tenaga Nasional
10 July 2024
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Asswini)
Gurdev Cheema
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Once open this app, it's take long to loading. Once already at 2bd page, can't go back to home page by pressing back arrow. Got to close this app n re open it to navigate another page yet can't press back arrow. Already tried on Android or apple platform, yet still giving very bad respond. Already update, clear recent apps, restart n many more but yet very very very poor responding. Very poor responding app. Hopeless !!!!
6 people found this review helpful
Tenaga Nasional
11 November 2024
We offer our sincerest apologies for the inconvenience caused. Please contact us at https://www.facebook.com/tnbcareline with your contact details and relevant screenshots of error messages. (Izue)
Abdul Hafiz
I'm having serious issues with the MyTNB app since the recent update. Despite entering the correct email and password, I’m unable to log in. The app either freezes or keeps redirecting me to the login page, making it impossible to access my account or make payments. I've tried reinstalling the app and restarting my phone, but the issue persists. Please fix this as soon as possible. It’s frustrating to not have access to such an essential service. Thank you.
149 people found this review helpful
Tenaga Nasional
24 September 2024
Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.facebook.com/tnbcareline along with the contact details so that we check this. (Haziq)