passabene

Coop

About this app

Thanks to Passabene, you can scan your shopping directly on the shelf in any Coop supermarket in Switzerland and put it straight into your shopping bag. This means your shopping is already scanned and ready for payment at the checkout.
With the passabene app, you use your smartphone rather than a hand scanner from the store.

Your advantages:
- Passabene is easy to use:
You scan the items yourself and put them in your shopping bag.

- You always have an overview:
With passabene you can always see your chosen items and the total amount.

- You save time:
You don’t have to place your shopping on the conveyor belt. Only the completion code on your smartphone is scanned at the checkout or self-checkout.

How passabene works:
1. Install the app
2. Log in with your Supercard ID or create a new Supercard ID
3. Select the store using location services or by scanning a QR code
4. Scan item
5. Pay for your shopping at a checkout of your choice

Further information: www.coop.ch/passabene

Important:
A stable Internet connection (3G or faster) is required to use the passabene app.
Free Wi-Fi is available in all Coop stores, which you can use as an alternative to your mobile phone network.
Please note that you may incur charges from your provider when using the mobile phone network.

For more information about Coop’s free Wi-Fi go to: www.coop.ch/wifi

Supercard and digital advantages
When you use passabene you don’t have to show your Supercard at the checkout.
Digital coupons and collection passes are automatically taken into account when you shop. Your Superpoints are credited automatically after payment.

For detailed information go to: https://www.supercard.ch/de/app-digitale-services.html

Problems during use
If you have any questions or problems, please contact our Customer Service.
Tel. [phone] (national rate: CHF 0.08/min.)
Monday to Saturday, 8 a.m. to 8 p.m.
www.coop.ch/en/company/contact.html

Ratings and reviews

It's ok, but much worse compared to the Migros app. Setup had multiple errors. Payment is confusing, can't pay in the app but you are asked to scan "the" digital code. Both I and an employee didn't know what that meant until we figured out, I had to scan at a cashing station. Why? I already checked in at the beginning. Much smoother at Migros.

There's no way to retry after sending the cart to the cashier, as it disappears immediately. I've now had 4 cases (coop langnau am Albis, coop adliswil) where the unfamiliar cashier or IT problem messes it up, loses the list of items, and I end up having to unpack everything and rescanning all items. Frustrating and time consuming, and everyone behind me in the line looks at me like I'm a murderer! Stopped using the app, unpacking+repacking happens about once out of 3 attempts

Works ok, but one major problem: increasing the amount of a scanned item is not currently possible. Once this is resolved, the app will work as expected. To get 5 stars, checkout directly in the app (via credit card) should be possible and activated coupons should be taken into account. Also, why is this a separate app and not included in the regular coop app?

What’s new

You can now use your shopping lists created in the Coop app or the WeNeed app with passabene (app & hand scanner).