
A Google user
Got this system with Hippo insurance. It's a cool idea as other have mentioned but the sensors don't work at all. Mine are just for water and temperature and frankly you can dunk the sensor in water and nothing happens. Similarly it has been a constant 76 degrees for about 2 weeks (which is 100% wrong). I called customer support and they were really nice and helpful. The sent me a replacement sensor but it doesn't work either. Also i have check the batteries and reset the sensors. Oh well...
10 people found this review helpful
Honey Smart Home
October 10, 2019
Hi Tim,
I'm sorry to hear that you're having trouble with the replacement sensor! I've got your original email pulled up, so if you're willing, I'd like to follow up with you there. I'm sorry that there needs to be any additional back and forth at all, but please know our team is always happy to help out however we can.
Best,
Julian @ Notion

A Google user
Setup is really buggy, instructions don't really make sense. Temperature seems accurate, I haven't test the other detections like water and movement. Setup: when adding the bridge it got stuck on the "Adding bridge" step and then just went back to the page to add a bridge. When clicking the button add bridge at the bottom, the screen would just flash for half a sec and do nothing else. Resetting bridge and killing app didn't help. I killed it again then it worked. Sensors were a pain too.
5 people found this review helpful
Honey Smart Home
April 1, 2020
Hi Gaspard,
Sorry for the trouble installing your system! I'm glad to hear it worked out on a second attempt. Our team would do some additional investigation on this issue. We'll be in touch with an email to get a few details from you.
Our email will come from Support@getnotion.com if you ever need to contact us separately.
Best,
Julian @ Notion

A Google user
Glad I didn't have to pay for this. Only good thing is the home insurance discount. System kind of works. It took about 50 tries to get the bridge connected. The door sensors work, but they also go off randomly throughout the day, so I'd have zero confidence in them especially without a camera. I have a strong wifi signal and have resynced them multiple times. I've decided to just turn them into temperature sensors lol so I guess I got something.
15 people found this review helpful
Honey Smart Home
December 6, 2019
Hi zach,
Sorry things haven't been perfect so far! I'm glad you were able to get everything set up. Our team would have been happy to offer support along the way!
Regarding your alerts, make sure your sensors are not near other magnets to maximize the accuracy. I'll be in touch with an email with more suggestions soon.
Best,
Julian @ Notion